Seasonal Commission Sales - Home Department - Stonebriar Centre

Nordstrom•Frisco, TX

2d•Onsite

About The Position

At Nordstrom, Commission Sales employees provide exceptional customer service, build customer relationships, and meet sales goals. In the At Home department, the role helps customers create spaces they love by offering personalized recommendations across bedding, bath, kitchen, tabletop, décor, and gift categories. Employees use product knowledge, design awareness, and a consultative sales approach to recommend solutions suited to customers’ styles, needs, and lifestyles, while supporting them through occasions such as moving, entertaining, seasonal updates, and redecorating. The position uses Nordstrom’s 5-Point Selling Standard and tools such as the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book to build lasting customer relationships and repeat business. It also includes maintaining a customer-ready department, meeting individual sales goals, staying informed about products and trends, and contributing to a productive team. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted resource.
Support teammates, communicate openly, contribute to a positive team environment, and help the department stay productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.