Commercial Technology & Revenue Operations Leader, North America

dormakaba United States of America•Indianapolis, IN

6d•Hybrid

About The Position

dormakaba is seeking a Commercial Technology & Revenue Operations Leader for North America, based in Indianapolis, IN (Hybrid). Reporting to a Senior Vice President, this strategic leader will oversee and optimize the technology platforms that support our commercial organization. They will own the full commercial technology ecosystem, including Salesforce and related systems, ensuring these tools enable our sales and customer experience teams to operate efficiently, make data driven decisions, and deliver exceptional customer outcomes. The Commercial Technology & Revenue Operations Leader will act as a critical bridge between the commercial organization and IT, partnering across sales, marketing, customer experience, and global technology teams. They will modernize our tech stack, advance automation, strengthen data governance, transform revenue operations into a competitive advantage, and unlock AI-driven insights to fuel commercial growth.

Requirements

Bachelor’s degree in Business, IT or related field
10+ years of experience in Sales Operations, Revenue Operations, or CRM Management
5+ years of leadership experience managing CRM or commercial technology platform teams
Advanced technical proficiency in Salesforce (Sales Cloud, Service Cloud, CPQ), and ERP implementations (SAP)
Experience implementing master data management strategies and ensuring CCPA/GDPR compliance maintaining data integrity across systems
Experience working with commercial technologies such as Electronic Data Interchange (EDI), call center platforms (CCaaS, Nice CXOne), customer portals, and knowledge base tools

Nice To Haves

SAP experience, particularly S/4HANA, or other enterprise ERP platforms
Experience driving workflow automation, AI-enabled insights, or continuous improvement initiatives
Background in manufacturing or complex B2B commercial environments
Experience supporting large sales organizations with diverse processes across regions or business segments
Continuous improvement mindset with familiarity in Lean, Six Sigma, or similar operational excellence frameworks

Responsibilities

Lead and optimize the commercial technology ecosystem, including Salesforce and related platforms, supporting the sales and customer experience teams
Partner with business and IT stakeholders to modernize and harmonize the commercial tech stack, driving efficiency, automation, and scalability
Oversee CRM architecture, integrations, and lifecycle management, including connections to enterprise systems
Drive workflow automation, AI-enabled insights, and process improvements to enhance commercial productivity and customer engagement
Establish strong data governance and master data management to ensure a reliable single source of truth across commercial systems
Lead and develop the CRM administration and commercial platform support teams while fostering cross-functional collaboration