Commercial Strategy Associate - AM Strategy

TheGuarantors•New York, NY

98d•$130,000 - $150,000•Hybrid

About The Position

The Commercial Strategy & Revenue Operations team at TheGuarantors focuses on solving high-priority commercial challenges to drive business growth. They identify opportunities, develop strategies, and work across departments like Sales, Product, Risk, Marketing, Finance, and Operations to achieve measurable results. This team is responsible for initiatives from strategy through execution, requiring individuals comfortable with ambiguity, motivated by ownership, and excited by complex business problems. The Commercial Strategy Associate, focused on Account Management (AM) Strategy, will play a key role in shaping how TheGuarantors grows existing customer relationships and how the AM organization serves them. This involves making strategic choices about investment, customer segmentation, and engagement to capture growth opportunities. The role is designed for someone who wants to be an operator, working directly with Account Managers and AM leadership, analyzing performance, and owning initiatives from strategy to execution. Over time, this role will also involve direct customer interaction to understand their priorities and inform commercial strategies. Success will be measured by the effectiveness of the strategies and initiatives in improving the AM organization and creating better outcomes for customers and TheGuarantors.

Requirements

2+ years of experience in management consulting, strategy, business operations, or another role requiring strong business judgment, analytical thinking, and a track record of execution
Strong analytical and structured problem-solving skills, with the ability to identify opportunities and translate customer and commercial insights into action
Comfort navigating ambiguity and creating structure where none exists
An ownership mindset and a track record of driving work from idea through execution
Excellent written and verbal communication skills, with the ability to build credibility and influence stakeholders across the organization
Strong interpersonal instincts and an interest in developing direct customer relationships; comfort joining client-facing discussions and business reviews is important for success in the role
An interest in how high-performing Account Management organizations operate and a desire to improve customer growth and commercial effectiveness through thoughtful strategy and execution
Exceptional attention to detail and a commitment to producing high-quality work

Responsibilities

Partner closely with Account Managers and AM leadership to identify challenges, evaluate opportunities, and implement high-impact improvements to drive customer growth, improve retention, and strengthen the effectiveness of our Account Management organization
Develop strategies that improve how we segment customers, allocate Account Management resources, and determine the right product offerings and engagement model for different parts of our portfolio
Translate insights from individual customers and customer segments into commercial strategies and initiatives that improve how we serve and grow our customer base
Help build customer-facing materials and strategic communications for our largest partnerships
Collaborate across Sales, Product, Risk, Pricing, Data, Marketing, and Operations to address customer needs, remove barriers to growth, and improve how we serve customers
Develop and improve the strategies, tools, and operating approaches that support effective customer planning, business reviews, executive engagement, and growth initiatives
Develop a firsthand understanding of customer priorities by joining client discussions and business reviews, and translate those insights into broader commercial strategies and improvements
Analyze customer and portfolio performance to identify trends, uncover opportunities for expansion or deeper engagement, and inform strategic decision-making