Commercial Specialsit

Advance Auto Parts•Portland, ME

7d•$19 - $21

About The Position

The Commercial Specialist supports commercial sales and delivery operations, including coordinating deliveries, maintaining the store vehicle fleet, visiting commercial accounts, and providing customer service and sales support. The role also helps organize parts, backroom, staging, and delivery areas; maintains product knowledge; and leads the commercial program when the CPP is absent, as business and customer demands require. The specialist may assist walk-in customers, support CPPs and GMs with projects and inventory initiatives, and help onboard new team members. The work involves operating store and inventory systems and equipment, dispatching drivers, making customer deliveries, and performing physical tasks in a primarily indoor environment with occasional outdoor work and exposure to various workplace hazards.

Requirements

High school diploma or GED.
Valid driver's license and an acceptable driving record; the role requires MVR certification.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
Ability to understand and execute written, oral, or diagrammed instructions and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
Effective use of Microsoft Word and Excel.
Ability to perform basic arithmetic accurately across whole numbers, fractions, and decimals.
Strong organizational skills and basic inventory management and dispatching knowledge.
Basic understanding of vehicle maintenance schedules and strong vehicle maintenance knowledge.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
Ability to locate and stock parts, operate inventory systems and store equipment, and use POS and parts lookup systems.
Safety knowledge and skills; ability to multi-task and remain organized in a busy environment.
Strong selling skills for commercial customers and willingness to learn about new products and sales techniques.
Ability to build strong relationships and work in groups to achieve goals.
Ability to meet the physical demands of the role, with or without reasonable accommodation, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Prior automotive parts experience.
Prior dispatching or logistics coordination experience.
Proven sales ability.
Formal or informal experience working in groups to achieve goals.
Spanish language skills.
ASE certification.

Responsibilities

Support CPP-led commercial sales.
Assist with dispatching and coordinate commercial deliveries from order creation through dispatch.
Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
Conduct account stocking visits and Pro Sales flyer drops.
Make outbound calls, follow up, and handle basic account touchpoints.
Perform customer deliveries as needed, including picking, staging, delivering, handling returns and cores, collecting payment from credit accounts, and building customer relationships.
Lead the organization and maintenance of the parts department, backroom, staging, and delivery areas.
Maintain knowledge of product inventory and new arrivals to assist with sales.
Assist in upselling and cross-selling products to increase average transaction value.
Lead the commercial program when the CPP is not present, including weekends as business and customer demands require.
Assist walk-in customers by understanding their needs and recommending appropriate parts or services.
Assist CPPs and GMs with tasking, special projects, execution initiatives, and inventory management.
Support onboarding and shadowing of new team members.
Route store drivers and maintain MVR certification.
Complete the Parts Knowledge Assessment.