Commercial Specialsit

Advance Stores Company•Portland, ME

About The Position

The Commercial Specialist supports CPP-led commercial sales and delivery operations. The role assists with commercial delivery dispatch and coordination from order creation through dispatch, maintains the store vehicle fleet’s readiness, and performs account stocking visits, Pro Sales flyer drops, outbound calls, follow-ups, and other account touchpoints. The specialist may also make customer deliveries, handling picking, staging, delivery, returns, core collection, credit-account collection, and customer relationship building in accordance with standard driver procedures. The position maintains organized parts department, backroom, staging, and delivery areas; stays current on inventory and new arrivals; and helps increase sales through upselling and cross-selling. When the CPP is absent, the specialist leads the commercial program as business and customer needs require. Other duties include assisting walk-in customers, supporting CPPs and GMs with tasks and initiatives such as inventory management, and helping onboard and shadow new team members. The role requires effective customer communication and relationship-building, sales and organizational skills, knowledge of automotive parts and systems, and the ability to use inventory, POS, and parts-lookup systems and store equipment. The employee must have a valid driver’s license and acceptable driving record, maintain MVR certification, and successfully complete the Parts Knowledge Assessment. The role is predominantly performed indoors, with occasional outdoor work and exposure to various workplace hazards. Compensation is estimated at $18.85–$20.98 per hour; the rate offered depends on factors including location, experience, education, and skills.

Requirements

High school diploma or GED.
Valid driver's license with an acceptable driving record; the role requires MVR certification.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
Ability to understand and execute written, oral, or diagram-based instructions and read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals.
Ability to write simple correspondence.
Ability to use Microsoft Word and Excel effectively.
Accurate basic math skills, including arithmetic with whole numbers, common fractions, and decimals.
Strong organizational skills and basic inventory management skills.
Basic dispatching knowledge and basic understanding of vehicle maintenance schedules.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
Knowledge of automotive parts and systems, safety, store equipment, inventory systems, POS systems, and parts lookup systems.
Strong selling skills, including for commercial customers, and ability to learn new products and sales techniques.
Ability to multi-task and stay organized in a busy environment.
Friendly communication skills and ability to build strong customer and team relationships.
Ability to locate and stock parts.
Strong vehicle maintenance knowledge.
Ability to meet the described physical demands, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Prior automotive parts experience.
Prior dispatching or logistics coordination experience.
Proven sales ability.
Formal or informal experience working in groups to achieve goals.
Spanish language skills.
ASE certification.

Responsibilities

Support CPP-led commercial sales.
Assist with dispatching and coordinating commercial deliveries from order creation through dispatch.
Manage store vehicle fleet maintenance, safety checks, and general readiness.
Conduct account stocking visits and Pro Sales flyer drops.
Make outbound calls, follow up, and perform basic account touchpoints.
Perform customer deliveries as needed, including picking, staging, delivery, returns, core handling, collection of credit accounts, and customer relationship building.
Organize and maintain the parts department, backroom, staging, and delivery areas.
Maintain knowledge of product inventory and new arrivals to assist with sales.
Upsell and cross-sell products to increase average transaction value.
Lead the commercial program when the CPP is not present, as business and customer demands require.
Assist walk-in customers by understanding their needs and recommending appropriate parts or services.
Assist CPPs and GMs with tasks, special projects, and execution initiatives, including inventory management.
Support onboarding and shadowing of new team members.
Route store drivers.
Maintain MVR certification.
Successfully complete the Parts Knowledge Assessment.