Commercial Special Accounts Manager (Hybrid)

First West•Township of Langley, BC

19h•CA$90,400 - CA$115,800•Hybrid

About The Position

The Commercial Special Accounts Manager controls and manages commercial delinquency on highly complex, sensitive and/or large impact memberships and accounts under the RR40/Watchlist portfolio. Responsibilities include supporting selected RR40 & RR50 files, collecting on commercial delinquency, and serving as a subject matter expert key on Tru Cooperative Bank’s (Tru) commercial portfolio. This role collaborates with corporate credit and sales teams to address deficiencies, manage risk, and provide expert guidance to branches, members and Tru departments. The Manager works closely with the Director to identify early warning signs and implement risk mitigation strategies in the commercial portfolio.

Requirements

7 years’ progressive experience in commercial credit and collections with 3 years’ in a management role required
Bachelor’s degree or a combination of education and experience
Proven experience in delinquency and collection practices, policies, procedures and legal requirements, commercial underwriting, corporate credit analysis, regulatory knowledge, negotiating, and risk management preferred
Experience dealing with executive officers, boards, litigation lawyers, accountants, appraisers preferred
Strong communication and interpersonal skills with the ability to communicate both verbally and in writing with a wide variety of people
Excellent decision-making skills, considering long-term implications to the member and the organization
Proven negotiation skills
Sound knowledge of financial statement analysis and accounting policies/practices
Proficient knowledge of credit evaluation methods, tools & techniques
Understanding of regulatory requirements on credit issued by FICOM, OSFI
Proficient with computer software programs, e.g. MS Office
Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

Nice To Haves

Proven experience in the following areas: delinquency and collection practices, policies, procedures and legal requirements, commercial underwriting, corporate credit analysis, regulatory knowledge, negotiating, and risk management
Experience dealing with executive officers, boards, litigation lawyers, accountants, appraisers

Responsibilities

Applies the principles of service excellence to coordinate and execute Tru commercial delinquency control program, ensuring compliance with credit policies and all statutory and regulatory requirements are adhered to.
Manages complex commercial collection and RR40/50 situations including restructured proposals, foreclosures, repossessions, and court action, assess costs and other resources required to ensure maximum return on properties held for resale.
Acts as collector on unique, highly complex or sensitive delinquencies and RR40s/Watchlist portfolio; completes commercial write off submissions and refers write-offs to senior leadership for approval; assesses potential for future collection; ensures ongoing monitoring of written off delinquencies.
Works with teams across Tru, providing expertise and guidance to branches, members and departments.
Initiates legal action under Recovery Laws, both federal and provincial.
Liaises with law firms representing Tru.
Completes annual reviews on selected commercial accounts, RR40s & RR50s, and ensures all terms and conditions are identified.
Ensures heighten portfolio monitoring to preserve the quality of Tru assets on a continuous basis.
Identifies credit risks in restructured accounts and mechanisms to mitigate them by the development of a recovery plan.
Provides delinquent portfolio analysis to the corporate credit.
Completes analysis of financial statements and identifies any potential issues or concerns.