Special Accounts Representative
Saia Inc.•Johns Creek, GA
•$18 - $21
About The Position
Oversees and ensures accurate tracking, quoting, negotiation, and contractual compliance for specialized service offerings and premium products.
Requirements
- High school diploma or GED.
- 2+ years of customer service or transportation operations experience.
- Proficiency in Microsoft Office and AS400.
Responsibilities
- Oversees and resolves complex customer service requests through written, verbal, and digital communication channels.
- Provides performance insights by preparing and delivering regular customer performance reports to support retention and satisfaction.
- Engages and resolves freight bill disputes by negotiating equitable solutions with customers and internal teams.
- Assists customers with escalated service issues by analyzing, correcting, and preventing service performance deficiencies.
- Communicates with stakeholders to ensure customers receive required services.
- Implements proactive solutions to address potential service level issues and prevent recurring incidents.
- Prepares corrective action reports for customers and leadership to document and resolve service defects.
- Participates in process improvement initiatives to enhance service quality and operational efficiency.
Benefits
- Competitive compensation
- Great benefits
- Rewarding superior employee performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
