Special Accounts Representative

Saia•Johns Creek, GA

About The Position

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Requirements

2+ years of customer service or transportation operations experience.
Proficiency in Microsoft Office and AS400.

Nice To Haves

High school diploma or GED.

Responsibilities

Oversees and ensures accurate tracking, quoting, negotiation, and contractual compliance for specialized service offerings and premium products.
Oversees and resolves complex customer service requests through written, verbal, and digital communication channels.
Provides performance insights by preparing and delivering regular customer performance reports to support retention and satisfaction.
Engages and resolves freight bill disputes by negotiating equitable solutions with customers and internal teams.
Assists customers with escalated service issues by analyzing, correcting, and preventing service performance deficiencies.
Communicates with stakeholders to ensure customers receive required services.
Implements proactive solutions to address potential service level issues and prevent recurring incidents.
Prepares corrective action reports for customers and leadership to document and resolve service defects.
Participates in process improvement initiatives to enhance service quality and operational efficiency.