Commercial Solutions Engineer - Austin / Houston, TX, US

Neat • Austin, TX

5d

About The Position

The Commercial Solutions Engineer is a trusted technical advisor and product expert who supports Neat’s sales teams and partner ecosystem. The role combines technology, strategy, and customer engagement to help prospects and partners understand the value, innovation, and long-term vision of Neat’s product portfolio.

The role partners with Sales and Channel teams to support customer opportunities from technical discovery through evaluation and close. It leads product demonstrations, workshops, and proof-of-concept engagements; collaborates with Account Executives on technical strategy and competitive positioning; and helps remove technical barriers throughout the buying process.

As a liaison between customers and internal teams, the Solutions Engineer gathers and prioritizes feedback, translates real-world use cases into actionable insights for Product and Engineering, and communicates roadmap vision and future capabilities. The role also supports product evangelism through demonstrations, sales training, webinars, events, marketing initiatives, and communications about product releases and feature updates.

Requirements

• Strong professional experience in videoconferencing and commercial AV technologies.
• Broader knowledge of unified communications and collaboration ecosystems, including web conferencing, IP telephony, and platform integrations.
• Exceptional communication and presentation skills.
• Ability to translate technical concepts into business value.
• Customer-facing experience with enterprise customers and/or channel partners.
• Collaborative mindset and ability to thrive in a fast-growing, global environment.

Responsibilities

• Support customer opportunities from technical discovery through evaluation and close.
• Lead product demonstrations, workshops, and proof-of-concept engagements.
• Align with Account Executives on technical strategy and competitive positioning.
• Ensure customers understand Neat’s value proposition, design philosophy, and roadmap.
• Remove technical barriers and build confidence throughout the buying process.
• Gather, evaluate, and prioritize customer and partner feedback.
• Translate real-world use cases into actionable insights for Product and Engineering.
• Communicate roadmap vision and future-state capabilities clearly and credibly.
• Represent Neat’s innovation strategy in executive and technical conversations.
• Deliver product demonstrations showcasing simplicity, intelligence, and design excellence.
• Enable Sales teams through training and technical coaching.
• Support webinars, events, and marketing initiatives.
• Communicate new product releases and feature updates internally and externally.
• Elevate technical storytelling across the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed