Solutions Engineer - US Commercial - Chicago
About The Position
Cisco is seeking a customer-focused Solutions Engineer with an Enterprise Networking background, and experience in Data Center and/or Security. The role provides technical information and guidance to customers and delivers outcomes using Cisco’s product and services portfolio. The Solutions Engineer partners with Account Managers in a pre-sales technical capacity to showcase Cisco solutions, present to customers, conduct technical demonstrations, create bills of materials, and run proof-of-concept activities. The role consults with customers, influences decisions, and designs solutions that support their desired outcomes. The successful candidate brings technology aptitude, learns quickly, stays current, and uses interpersonal, presentation, and troubleshooting skills to build customer confidence. The role contributes to account planning, develops cross-architectural expertise, leads solution conversations with technical executives, and connects customer business challenges to Cisco portfolio solutions. It also involves shaping strategic priorities and cross-architecture designs, applying competitive market insights, collaborating across internal teams and external partners, and adapting strategies as markets evolve.
Requirements
- At least 2 years of industry-related experience.
- Typically a BS/BA in Electrical Engineering or Computer Science, or relevant experience.
- Cisco product experience or relevant experience with key competitor offerings in the technology area of emphasis.
- Knowledge of Cisco solutions and networking fundamentals.
- Customer intimacy skills.
- Pre-sales experience preferred.
- CCNA or CCNP Enterprise preferred.
Nice To Haves
- Cloud, automation, and AI experience.
- Customer intimacy skills.
- Pre-sales experience.
- CCNA or CCNP Enterprise.
Responsibilities
- Contribute to account planning to identify growth opportunities and align technical strategies with customer objectives.
- Develop expertise across Cisco’s portfolio, including cross-architectural solutions and domains.
- Partner to drive innovation and lead solution conversations with technical executives.
- Understand customer business challenges and guide customers toward portfolio solutions.
- Influence customer strategic priorities and lead cross-architecture designs.
- Examine underlying customer needs and promote cross-architecture solutions.
- Use competitive market insights to position and differentiate Cisco solutions.
- Collaborate with internal teams and external partners to refine strategic alignment and strengthen customer relationships.
- Implement adaptation strategies in response to evolving market conditions and challenges.
- Partner with Account Managers in a pre-sales technical function.
- Showcase Cisco solutions, deliver customer presentations and technical demonstrations, create bills of materials, and conduct proof-of-concept activities.
- Consult, influence, and design solutions that help customers achieve desired outcomes.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid day off for employee’s birthday
- Paid year-end holiday shutdown
- Personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Sick time off
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Performance-based incentive pay for employees on sales plans
- Cisco restricted stock unit grants may be available, subject to eligibility and vesting conditions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
