Commercial Solutions Engineer - Austin / Houston, TX, US

Neat • Austin, TX

4d

About The Position

The Commercial Solutions Engineer at Neat is a trusted technical advisor and product expert who supports sales teams and partners. The role combines technology, strategy, and customer engagement, helping prospects and partners understand the value, innovation, and long-term vision of Neat’s product portfolio.

The position supports customer opportunities from technical discovery through evaluation and close, leads demonstrations and proof-of-concept engagements, and collaborates with sales teams on technical strategy and competitive positioning. It also serves as a bridge between customers and Product and Engineering by gathering feedback, translating use cases into actionable insights, and communicating product roadmap capabilities.

The role also promotes Neat’s products through demonstrations, sales enablement, training, webinars, events, marketing initiatives, and communication of product releases. The position is based in Austin or Houston, Texas, in order of preference: Austin first, then Houston.

Requirements

• Strong professional experience in videoconferencing and commercial AV technologies.
• Broader knowledge of unified communications and collaboration ecosystems, including web conferencing, IP telephony, and platform integrations.
• Exceptional communication and presentation skills.
• Ability to translate technical concepts into business value.
• Customer-facing experience with enterprise customers and/or channel partners.
• Collaborative mindset and ability to thrive in a fast-growing, global environment.

Responsibilities

• Support customer opportunities from technical discovery through evaluation and close.
• Lead product demonstrations, workshops, and proof-of-concept engagements.
• Align with Account Executives on technical strategy and competitive positioning.
• Help customers understand Neat’s value proposition, design philosophy, and roadmap.
• Remove technical barriers and build customer confidence throughout the buying process.
• Gather, evaluate, and prioritize customer and partner feedback.
• Translate real-world use cases into actionable insights for Product and Engineering.
• Communicate roadmap vision and future-state capabilities to customers and partners.
• Represent Neat’s innovation strategy in executive and technical conversations.
• Deliver product demonstrations that showcase product simplicity, intelligence, and design.
• Enable Sales teams through training and technical coaching.
• Support webinars, events, and marketing initiatives.
• Communicate new product releases and feature updates internally and externally.
• Elevate technical storytelling across the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed