Commercial Service Technician - Dallas, TX

Tennant Company•Dallas, TX

1d•Onsite

About The Position

Tennant Company is hiring a Commercial Service Technician to maintain, troubleshoot, and repair battery-powered, engine-powered, and robotic Tennant products at customer facilities. The technician diagnoses equipment issues and determines the work needed to restore equipment operation, providing customers with quality communication and craftsmanship. The role involves planning and managing a service territory, scheduling service activities with customers, maintaining service and business records, and keeping company property organized and clean. The technician follows safety protocols and uses appropriate personal protective equipment while working with internal teams to support customer service and successful repairs. The position is based in Dallas, Texas, and follows a Monday–Friday schedule.

Requirements

High school diploma or equivalent.
Valid driver's license and compliance with Tennant Company driving policy requirements.
0–2 years of experience troubleshooting and repairing mechanical and electrical systems.
Experience reading and interpreting electrical schematics.
Experience using hand and power shop tools, equipment, and diagnostic devices such as multimeters and voltmeters.
Experience using a personal computer, MS Office Suite, and email.
Ability to lift 60 pounds; occasionally lift items up to 90 pounds, with assistance provided for items weighing over 60 pounds.
Ability to frequently sit, stand, twist, reach, push, pull, bend, stoop, kneel, or squat during daily work.
Ability to drive a van daily to and from customer sites, including frequent driving periods of 3 or more hours.

Nice To Haves

Vocational schooling in automotive, diesel, or electrical fields.
Experience or knowledge working on electro-mechanical equipment systems and components, such as automotive equipment, forklifts, appliances, golf carts, or hospital equipment.
Previous experience in a field service position.
Previous experience working directly with customers.

Responsibilities

Perform preventive maintenance and troubleshoot and repair mechanical, electrical, and hydraulic systems and combustion engine problems on customer-owned Tennant products and similar competitor models.
Manage the assigned territory and plan the daily schedule, including contacting customers to schedule service activities.
Communicate with customers about service expectations, timeline estimates, billing, and future service needs.
Create and maintain records of service activities and business reporting documentation.
Keep Tennant Company property clean and organized, including the company vehicle, tools, parts, inventory, and equipment.
Follow safety protocols and use proper personal protective equipment.
Collaborate with sales, customer service, technical assistance, field service support, and other technicians.

Benefits

Competitive salary and performance-based incentives.
Company service vehicle.
Cell phone and tablet.
Uniforms and specialty tools.
Comprehensive training, including ride-along, virtual, and factory-based training.
Multiple medical plan options.
401(k) with a 100% match up to 6%.
Paid vacation time.
Up to 8 paid company holidays and 3 personal holidays per year.
Dental and vision coverage.
Wellness rewards.
Family support programs.
Company-paid disability and life insurance.
Employee Assistance Program.