Commercial Service Technician - Dallas, TX

Tennant Company•Dallas, TX

2d•$42,600 - $64,100

About The Position

Tennant Company is hiring a Commercial Service Technician in Dallas, Texas. The role is part of a service team that maintains, troubleshoots, and repairs battery-powered, engine-powered, and robotic cleaning equipment at customer facilities. Technicians diagnose equipment issues and determine the work needed to restore equipment to operation, delivering quality communication and workmanship to customers. The technician performs preventive maintenance and repairs mechanical, electrical, hydraulic, and combustion-engine systems on customer-owned Tennant products and similar competitor models. The role owns a service territory, plans daily schedules, contacts customers to arrange service, and communicates expectations, timelines, billing, and future service needs. It also involves documenting service activities, keeping company property organized and clean, following safety protocols and using appropriate PPE, and collaborating with sales, customer service, technical assistance, field service support, and other technicians. The position is based in Dallas, Texas, with a Monday–Friday schedule. The listed pay range is $42,600–$64,100. Tennant provides a company service vehicle, phone, tablet, uniforms, specialty tools, and comprehensive training.

Requirements

High school diploma or equivalent.
Valid driver's license and ability to meet Tennant Company driving policy requirements.
0–2 years of experience troubleshooting and repairing mechanical and electrical systems.
0–2 years of experience reading and interpreting electrical schematics.
0–2 years of experience using hand and power shop tools, equipment, and diagnostic devices such as multimeters and voltmeters.
0–2 years of experience using a personal computer, MS Office Suite, and email.
Ability to lift 60 pounds; occasional lifting of items up to 90 pounds may be required, with assistance provided for items over 60 pounds.
Ability to perform frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, and squatting.
Ability to drive a van to and from customer sites daily, including frequent driving time of more than three hours per day.

Nice To Haves

Vocational schooling in automotive, diesel, or electrical fields.
Experience with electro-mechanical equipment systems and components, such as automotive equipment, forklifts, appliances, golf carts, or hospital equipment.
Previous experience in a field service position.
Previous experience working directly with customers.

Responsibilities

Perform preventive maintenance and troubleshoot and repair mechanical, electrical, hydraulic, and combustion-engine problems on customer-owned Tennant products and similar competitor models.
Manage the assigned territory and plan the daily service schedule.
Contact customers to schedule service and communicate service expectations, estimated timelines, billing, and future service needs.
Create and maintain records of service activities and business reporting documentation.
Keep Tennant Company property clean and organized, including the company vehicle, tools, parts, inventory, and equipment.
Follow safety protocols and use proper personal protective equipment.
Collaborate with sales, customer service, technical assistance, field service support, and other technicians.