Commercial Service Manager

Commercial Tire•Nampa, ID

11d•Onsite

About The Position

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you! This is a manager position that oversees and operates the service routes and tire areas in a professional manner. This position supervises and maintains staff to appropriate levels; and assists the store manager in operating the store in a safe, profitable, clean, and positive manner. Works closely with the Store Manager to achieve overall sales, service and operational objectives.

Requirements

Valid driver’s license with insurable driving record
DOT Driver Qualification file (q-file) and Medical Certification
TIA Certification
5 years of experience in the tire industry
High School Diploma or GED (preferred)

Responsibilities

Provides customers with knowledge, courteous and prompt service at all times & a team player committed to continuous improvement.
Exemplifies & enforces Commercial Tire’s safety guidelines & store standards.
Ensures employees attend and adhere safety meetings and goals, which includes timely reporting of accidents and completed documentation of such events.
Directly supervise & train employees: assign work schedules to maintain staffing levels in the route service & shop areas, including coordinating lunch & vacation scheduling, and assignment development.
Evaluate employee performance, disciplinary actions as warranted.
Conduct interviews and assist with hiring decisions.
Assists in training commercial service techs to TIA & Commercial Tire standards, and supports operational compliance.
Schedule efficient routes for service techs & dispatch service calls for emergency & scheduled service. This includes maintaining a dispatch log, inventory billing, and record keeping.
Leads weekly service meetings & communicates with the outside service team to exceed customer needs.
Reviews, writes and processes work orders & tickets, maintains repair order records, schedules appointments, and initiates purchase orders. All items/ orders to be updated in our system.
Vendor Relations: Purchases & monitors shop supplies, and those from vendors, adhering to work order/rebill program per policy. Follows up with credits & returns in a timely fashion.
Oversees vehicle inspections to company standard, from which then recommends preventative maintenance to help sell services & tires to customers, if warranted.
Other duties as assigned.