Commercial Sales & Service Specialist

UPL-•Monrovia, CA

19h•Hybrid

About The Position

DECCO, an ADVANTA company, is the global leader in providing postharvest solutions to reduce food waste and enhance the freshness of fresh fruits and vegetables all along the food supply chain. DECCO delivers value every day to packers, shippers, supermarkets and consumers with customized coating, decay control, sanitization and disinfection products, application technology, on-site service and almost 90 years of postharvest expertise. Our 200+ dedicated DECCO employees operate in over 40 countries. Our purpose is to enable more and better Fresh Food for the world. More. Beautiful. Fresh Role Purpose: The Commercial Sales and Service Specialist is a hybrid customer‑facing role responsible for driving commercial growth and account management while delivering high‑quality service and support. The role combines sales execution, account support, and hands‑on service activities to maximize customer satisfaction, retention, and revenue performance.

Requirements

Technical diploma or degree in engineering, electronics, mechanics, or related field preferred
3+ years of experience in field service, technical sales, or account management
Experience handling customer accounts in a B2B environment preferred
Strong understanding of service operations with a commercial mindset
Valid driver’s license, able to haul materials and tow trailers.
Strong technical troubleshooting and diagnostic skills
Excellent relationship‑building and communication abilities
Sales, negotiation, and presentation skills
Customer‑centric and solution‑oriented approach
Strong organization, time management, and follow‑through
Proficiency with service tools and MS Office

Responsibilities

Pursue opportunities for upselling, cross‑selling, and renewals
Identify prospective accounts, building relationships and understanding operational needs
Support new business development through lead generation and follow‑up
Serve as the primary contact for assigned customer accounts
Develop strong, long‑term customer relationships based on trust and reliability
Understand customer operations, applications, and business needs
Conduct regular customer visits and performance check‑ins
Manage customer expectations
Provide detailed and accurate forecasts of products
Serve as Service Technician at assigned accounts, responding promptly to customer needs
Install, commission, inspect, maintain, and repair company products and systems
Diagnose technical issues and perform effective troubleshooting and corrective actions
Conduct preventive maintenance according to service schedules and standards
Document service activities, conditions, and corrective actions accurately
Ensure compliance with health, safety, quality, and regulatory requirements
Coordinate with service, operations, and customer service teams to support clients
Track sales performance, account activity, and commercial efficiencies
Participate in technical, safety, and sales training programs
Collaborate with R&D, Technical team, and Management to provide continuous improvement of products and processes