Commercial Property Manager

Occidental Management•Overland Park, KS

About The Position

The Commercial Property Manager oversees and coordinates day-to-day operations for assigned properties under the general supervision of the Senior Property Manager or their designee. The role is the primary tenant contact and is responsible for providing award-winning customer service. The Property Manager represents the owner’s interests by ensuring that properties are maintained, safe, and add value to surrounding communities. The position establishes operational and maintenance processes based on owner requirements, handles lease administration, coordinates maintenance and repairs, works with third-party vendors, and addresses tenant concerns. The role may also assist with budgets, CAM reconciliations, and monthly financial reporting. Examples of responsibilities are not all-inclusive; Occidental Management, Inc. may assign additional responsibilities as needed.

Requirements

At least three years of experience in a commercial property management operation, with progressive increases in scope of duties and area of responsibility.
Valid driver’s license and an insurable driving record.
Thorough knowledge of assessing customer needs, meeting service quality standards, and ensuring customer satisfaction.
General knowledge of building systems and materials.
Working knowledge of business and management principles involving resource allocation, production methods, and coordination of people and resources.
Excellent oral and written communication skills.
Strong conflict resolution and active listening skills.
Inductive and deductive reasoning skills to resolve unique situations by applying established precedents.
Ability to learn and integrate new concepts into daily workflow efficiently.
Ability to exercise good judgment and take initiative.
Ability to prioritize and organize competing deadlines and interests across multiple channels.
Ability to safely operate a motor vehicle.

Responsibilities

Establish operational and maintenance processes based on owner requirements.
Handle lease administration duties, including accurately abstracting property leases in lease administration software.
Review monthly tenant invoices for incurred operating expenses, collect past-due or outstanding tenant payments, and resolve concerns or disputes.
Plan, schedule, and coordinate general maintenance and major repairs.
Provide tenants with cost estimates for general building maintenance and other billable items as needed.
Coordinate building maintenance and repair services with third-party vendors and make contract recommendations to management based on service quality.
Investigate complaints, disturbances, and violations, and resolve issues according to prescribed rules, regulations, and laws.
May assist with operating and capital budgets, oversee CAM reconciliations, and ensure a smooth recovery process.
May assist with maintaining, preparing, or presenting monthly financial reports for assigned properties, including detailed variance reports.
Serve as the primary tenant contact and provide customer service.
Help ensure assigned properties are maintained, safe, and contribute value to their surrounding communities.