Commercial Program Manager

Industrial Electric Manufacturing•Jacksonville, FL

About The Position

IEM is seeking a Commercial Program Manager to lead the partnership with a critical enterprise customer at its rapidly expanding manufacturing company. The position manages the full program lifecycle, aligning customer demand with internal production capabilities and coordinating across internal teams and external stakeholders. The role is accountable for timely delivery, quality performance, and seamless execution throughout the program.

Requirements

Bachelor’s degree in business, engineering, or a related field.
At least 5 years of program or project management experience in manufacturing or an enterprise client-facing role with annualized volume exceeding $10 million.
Proven ability to manage complex programs with multiple stakeholders across technical and business functions.
Strong understanding of supply chain processes, inventory management, and demand planning.
Experience with ERP and customer portal tools.
Excellent organizational, analytical, and communication skills.
Ability to work under pressure, prioritize tasks, and drive results across functional boundaries.
Comfort managing ambiguity and adapting to a dynamic, high-growth environment.
Exceptional interpersonal skills and a collaborative, team-first mentality.

Nice To Haves

MBA.
PMP certification.

Responsibilities

Review and interpret customer forecasts to identify trends, anticipate demand changes, and align supplier capacity and internal production schedules.
Translate forecast data into actionable production plans and coordinate build output and deployment readiness with production teams.
Correct purchase orders, reconcile discrepancies, and coordinate timely pricing updates between internal teams and the customer.
Coordinate responses to quality and field service issues to drive resolution and minimize customer impact.
Contribute to customer-related projects and continuous improvement initiatives that improve efficiency and customer satisfaction.
Monitor performance metrics, ensure program delivery meets customer service level agreements, and take corrective action as needed.
Use data to align inventory with forecasted demand and support planning for body of design, product phaseouts, and lifecycle transitions.
Analyze volume trends and program data to inform decisions, highlight risks, and improve delivery performance.
Monitor inventory, perform flow analysis, and take corrective actions to prevent shortages or excess while aligning with customer demand.
Promote accountability and collaborative problem-solving across departments by setting expectations, following up on deliverables, and advancing shared program goals.