Commercial Program Manager

Industrial Electric Manufacturing•Jacksonville, FL

4d•$115,000 - $165,000

About The Position

IEM is seeking a proactive, strategic Commercial Program Manager to lead and manage the partnership with a critical enterprise customer. The position manages the full program lifecycle and aligns customer demand with internal production capabilities, coordinating across internal teams and external stakeholders to support timely delivery, quality performance, and seamless program execution. The role is based in Jacksonville, Florida, and reports to the Director Global Accounts Executive.

Requirements

Bachelor's degree in business, engineering, or a related field.
At least 5 years of program or project management experience in manufacturing or an enterprise client-facing role with annualized volume exceeding $10 million.
Proven track record managing complex programs with multiple stakeholders across technical and business functions.
Strong understanding of supply chain processes, inventory management, and demand planning.
Experience with ERP and customer portal tools.
Excellent organizational, analytical, and communication skills.
Ability to work under pressure, prioritize tasks, and drive results across functional boundaries.
Comfort managing ambiguity and adapting to a dynamic, high-growth environment.
Exceptional interpersonal skills and a collaborative, team-first mentality.

Nice To Haves

MBA.
PMP certification.

Responsibilities

Review and interpret customer forecasts to identify trends, anticipate demand shifts, and align supplier capacity and internal production schedules.
Translate forecast data into actionable plans with production teams, coordinating build output and deployment readiness.
Correct purchase orders, reconcile discrepancies, and coordinate timely pricing updates between internal teams and the customer.
Respond to quality and field service issues, coordinating internally to resolve them and minimize customer impact.
Contribute to customer-related projects and continuous improvement initiatives that increase efficiency and customer satisfaction.
Monitor performance metrics and take corrective action to ensure delivery aligns with customer service level agreements.
Use data to align inventory with forecasted demand and support planning for body of design, product phaseouts, and lifecycle transitions.
Analyze volume trends and program data to inform decisions, highlight risks, and improve delivery performance.
Monitor inventory levels, perform flow analysis, and take corrective action to prevent shortages or excess while aligning with customer demand.
Promote team accountability and collaborative problem-solving across departments by setting clear expectations, following up on deliverables, and driving shared program goals.