Commercial Program Manager

Industrial Electric Manufacturing•Fremont, CA

About The Position

IEM is a rapidly expanding manufacturing company delivering complex, high-volume solutions for enterprise customers. The Commercial Program Manager leads and manages the partnership with a critical enterprise customer and is responsible for the full program lifecycle, aligning customer demand with internal production capabilities. The role coordinates internal operations and customer requirements to support timely delivery, quality performance, and seamless execution across all program phases. The position is based in Fremont, California, reports to the Director Global Accounts Executive, and has a stated salary range of $132,000–$200,000. The successful candidate will coordinate across internal teams and external stakeholders, monitor program performance, and support customer satisfaction and continuous improvement.

Requirements

Bachelor's degree in business, engineering, or a related field.
At least 5 years of program or project management experience in manufacturing or an enterprise client-facing role, with annualized volume exceeding $10 million.
Proven ability to manage complex programs involving multiple stakeholders across technical and business functions.
Strong understanding of supply chain processes, inventory management, and demand planning.
Experience with ERP and customer portal tools.
Excellent organizational, analytical, and communication skills.
Ability to work under pressure, prioritize tasks, and drive results across functional boundaries.
Comfort managing ambiguity and adapting to a dynamic, high-growth environment.
Exceptional interpersonal skills and a collaborative, team-first mentality.

Nice To Haves

MBA or PMP certification.

Responsibilities

Review and interpret customer forecasts to identify trends, anticipate demand shifts, and align supplier capacity and internal production schedules.
Translate forecast data into actionable plans with production teams, coordinating build output and readiness for deployment.
Correct purchase orders, reconcile discrepancies, and coordinate timely pricing updates between internal teams and the customer.
Coordinate internal responses to quality and field service issues to resolve them quickly and minimize customer impact.
Contribute to customer-related projects and continuous improvement initiatives that improve efficiency and customer satisfaction.
Monitor performance metrics, ensure delivery aligns with customer service level agreements, and take corrective action as needed.
Use data to align inventory with forecasted demand and support planning for body of design, product phaseouts, and lifecycle transitions.
Analyze volume trends and program data to inform decisions, highlight risks, and improve delivery performance.
Monitor inventory levels, perform flow analysis, and take corrective action to prevent shortages or excess while aligning with customer demand.
Set expectations, follow up on deliverables, and foster accountability and collaborative problem-solving across departments to advance shared program goals.