Commercial Product Manager, Senior

FIS•Jacksonville, FL

1d•$81,850 - $139,150

About The Position

As a Commercial Product Manager Senior at FIS, you will help define the future of fraud prevention and digital identity. You will use FIS’s financial and identity data and partner ecosystem to deliver solutions for identity, onboarding, and real-time fraud decisioning. The role focuses on moving from fragmented point solutions toward AI-native, agent-driven platforms that assess identity, monitor behavior, and act in real time to prevent fraud. You will lead product strategy across digital identity, onboarding, and fraud prevention; make build, buy, and partner decisions; and collaborate with engineering, data science, AI partners, vendors, internal teams, and clients. You will deliver scalable, modular solutions for financial institutions regardless of their core provider, and measure performance through outcomes such as fraud loss reduction, approval rates, customer friction, and operational efficiency. The role also supports commercialization through pricing, packaging, go-to-market enablement, and strategic client conversations.

Requirements

Experience managing complex enterprise or B2B products, ideally in fintech, fraud, or identity.
Proven ability to own product strategy, execution, and measurable outcomes end to end.
Ability to operate across large, matrixed organizations and partner ecosystems.
Strong understanding of fraud typologies, including account takeover, identity fraud, scams, and payments fraud.
Ability to translate evolving threats into data-driven product decisions.
Experience using data, experimentation, and KPIs to drive prioritization and performance.
Experience evaluating build-versus-buy-versus-partner strategies.
Ability to clearly communicate complex concepts to technical, business, and client audiences.
Experience working with clients, partners, and cross-functional stakeholders.
Ability to influence without authority and drive alignment.

Nice To Haves

Familiarity with identity verification and risk signal providers; experience with Socure, Sardine, or similar platforms is a strong plus.
Familiarity with AI/ML and agent-based systems in production environments.

Responsibilities

Own a cohesive product strategy across digital identity, onboarding, and fraud prevention.
Define how AI agents and autonomous decisioning systems can transform fraud detection and identity confidence.
Establish a unified fraud and identity strategy that strengthens FIS products and extends beyond core platforms.
Translate evolving fraud patterns into scalable, explainable, high-performing solutions.
Lead build-versus-buy-versus-partner decisions across fraud and identity capabilities.
Work with vendors such as Socure and Sardine on joint strategy and roadmap alignment.
Determine where FIS should differentiate and where it should orchestrate partner capabilities.
Design and deliver agent-based workflows that continuously evaluate identity risk and fraud signals.
Partner with engineering, data science, and AI partners, including Anthropic, to operationalize production-grade agent capabilities.
Develop adaptive systems that evolve with emerging threats and ensure decisions are transparent, explainable, and actionable.
Define and track measures including fraud loss reduction, approval rates, customer friction, and operational efficiency.
Enable experimentation, including A/B testing, model tuning, and agent refinement.
Improve signal quality and decision precision to reduce false positives and increase fraud capture.
Use financial and identity data to continuously refine product performance.
Own end-to-end product delivery from concept through commercialization.
Build real-time solutions across channels and customer journeys that can be deployed by financial institutions regardless of core provider.
Partner with go-to-market teams on pricing, packaging, and enablement.
Align strategy across internal platform, partner, and product teams and support strategic client conversations.