Commercial Product Manager, Senior

FIS Global•Jacksonville, FL

1d•$81,850 - $139,150

About The Position

FIS is hiring a senior Commercial Product Manager to shape products for fraud prevention and digital identity. The role focuses on identity, onboarding, and real-time fraud decisioning, using FIS’s financial and identity data and partner ecosystem to help prevent fraud earlier, establish trust faster, and reduce friction for legitimate customers. It will help move the portfolio from fragmented point solutions toward AI-native, agent-driven systems that assess identity, monitor behavior, and respond to risk in real time. The position owns product strategy and end-to-end delivery, including build-versus-buy-versus-partner decisions, roadmap alignment with vendors, and the development of integrated, scalable solutions. The product manager works with engineering, data science, AI partners, internal teams, clients, and go-to-market teams to deliver solutions that work across channels and customer journeys and can be adopted by financial institutions regardless of their core provider. The role also defines and tracks outcomes such as fraud loss reduction, approval rates, customer friction, and operational efficiency. It promotes experimentation and data-driven refinement, and requires explaining complex product concepts to technical, business, and client audiences. The posted full-time salary range is $81,850 to $139,150; actual starting pay depends on factors including skills, experience, education or training, and work location.

Requirements

Experience managing complex enterprise or B2B products, ideally in fintech, fraud, or identity.
Proven ability to own product strategy, execution, and measurable outcomes end to end.
Ability to work across large, matrixed organizations and partner ecosystems.
Strong understanding of fraud typologies, including account takeover, identity fraud, scams, and payments fraud.
Ability to translate evolving threats into data-driven product decisions.
Experience using data, experimentation, and KPIs to drive prioritization and performance.
Familiarity with AI/ML and agent-based systems in production environments.
Experience evaluating build-versus-buy-versus-partner strategies.
Ability to communicate complex concepts clearly to technical, business, and client audiences.
Experience working with clients, partners, and cross-functional stakeholders.
Ability to influence without authority and drive alignment.

Nice To Haves

Experience in fintech, fraud, or identity product management.
Familiarity with identity verification and risk signal providers such as Socure, Sardine, or similar platforms.

Responsibilities

Own a cohesive product strategy across digital identity, onboarding, and fraud prevention.
Define how AI agents and autonomous decisioning systems can transform fraud detection and identity confidence.
Establish a unified fraud and identity strategy that strengthens FIS products and extends beyond FIS core platforms.
Translate evolving fraud patterns into scalable, explainable, high-performing solutions.
Lead build-versus-buy-versus-partner decisions across fraud and identity capabilities.
Work with vendors such as Socure and Sardine to shape joint strategy and align roadmaps.
Determine where FIS should differentiate and where it should orchestrate partner capabilities.
Design and deliver agent-based workflows that continually evaluate identity risk and fraud signals.
Work with engineering, data science, and AI partners to operationalize production-grade agent capabilities.
Advance adaptive, learning systems beyond static rules and ensure decisions are transparent, explainable, and actionable.
Define and track outcomes across fraud losses, approval rates, customer friction, and operational efficiency.
Enable experimentation, including A/B testing, model tuning, and agent refinement.
Improve signal quality and decision precision to reduce false positives and increase fraud capture.
Own end-to-end product delivery from concept through commercialization.
Deliver real-time solutions across channels and customer journeys that are modular and deployable across financial institutions regardless of core provider.
Partner with go-to-market teams on pricing, packaging, and enablement.
Align strategy across internal platform, partner, and product teams and support strategic client conversations.