Commercial Plumbing Dispatcher

Westbrook Service Company•Orlando, FL

3d•$18 - $26

About The Position

Westbrook Service Company is hiring a full-time Commercial Plumbing Dispatcher. The role is responsible for scheduling, coordinating, and dispatching commercial plumbing service technicians; communicating with customers and technicians; tracking technicians; and providing material and logistical support. The dispatcher creates, maintains, and closes service/job tickets, supports the Closeout Coordinator and/or Permit Expeditor as needed, and prepares reports and completes business-planning software tasks requested by department personnel. The role also involves staying current with software changes and upgrades, compiling and reconciling service technician payroll information accurately and on time, delivering excellent customer service, and demonstrating the company’s core values of transparency, organize, listen, equip, and appreciate. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m. Pay is $18.00–$26.00 per hour. Westbrook describes its vision as making a lasting impact in Central Florida for generations and its mission as creating an employee experience that leads to changed lives and customers for life.

Requirements

At least 2 years of professional experience working in an office setting.
Familiarity with dispatch boards, calendars, field service schedules, purchase orders, and maintaining customer records.
Ability to interact with people in situations involving service, troubleshooting, and/or conflict resolution.
Outstanding written, verbal, and customer service communication skills.
PC skills, including MS Office (Excel, Word, PowerPoint, Outlook), web browsing, online applications, and calendaring.
Experience handling phone calls, working in customer service, and/or acting as a messaging service.
Ability to work independently and as part of a team.
Valid driver's license.
Candidates must complete the employer's pre-employment process, which includes drug testing, extensive background and driving record checks, pre-employment assessments, and reference interviews with previous employers.

Nice To Haves

High school diploma or equivalent (preferred).
Commercial plumbing trade knowledge (preferred).

Responsibilities

Schedule, coordinate, and dispatch service technicians effectively.
Communicate with customers and service technicians about service calls and jobs.
Track service technicians daily.
Provide material and logistical support.
Create, maintain, and close service/job tickets.
Support the Closeout Coordinator and/or Permit Expeditor as needed.
Prepare reports and perform business-planning software tasks as requested by department personnel.
Stay current with business-planning software changes and upgrades and serve as a subject matter expert for others.
Compile, reconcile, and report service technician payroll information accurately and within required timeframes.
Provide excellent customer service.
Demonstrate the company core values of transparency, organize, listen, equip, and appreciate.

Benefits

Health insurance, with 87% of the cost paid by the company; employee plans start at less than $11 per week.
Paid time off (PTO).
8 paid holidays per year.
3 paid sick days per year, paid out yearly if unused.
3 paid hurricane days.
Paid paternity/maternity leave.
Paid life insurance.
Paid dental premiums.
Paid long-term disability insurance.
401(k) match, with the plan increasing up to 7.5%.
Vision insurance and free prescription safety glasses.
Gym membership reimbursement.
Free annual premium-brand work boots.
Team-building outings.
Company-funded education opportunities, including manufacturers’ training, Spanish and English language training, health and wealth education, and emotional intelligence, leadership, and advancement training.