Commercial Plumbing Dispatcher

Westbrook Service Company•Orlando, FL

About The Position

Westbrook Service Company is hiring a Commercial Plumbing Dispatcher to schedule, coordinate, and dispatch service technicians and support commercial plumbing service operations. The role involves communicating with customers and technicians, tracking technicians, providing material and logistical support, managing service/job tickets, preparing reports, supporting business planning software use, and accurately compiling and reporting technician payroll information. The dispatcher is expected to provide excellent customer service and demonstrate the company’s core values of transparency, organizing, listening, equipping, and appreciation. This is a full-time position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., paying $18.00–$26.00 per hour. Westbrook describes its vision as making a lasting impact in Central Florida and its mission as creating an employee experience that changes lives and builds lasting customer relationships. The company offers funded education and training opportunities, including manufacturer training, Spanish and English language education, health and wealth education, and emotional intelligence, leadership, and advancement training. Applicants should note that the selection process includes drug testing, extensive background and driving record checks, pre-employment assessments, and reference interviews with previous employers. Westbrook is a drug-free workplace and an equal opportunity employer.

Requirements

At least 2 years of professional experience working in an office setting.
Familiarity with dispatch boards, calendars, field service schedules, purchase orders, and maintaining customer records.
Ability to interact with people in situations involving service, troubleshooting, and/or conflict resolution.
Outstanding written, verbal, and customer service communication skills.
PC skills, including MS Office (Excel, Word, PowerPoint, Outlook), web browsing, online applications, and calendaring.
Experience handling phone calls, working in customer service, and/or acting as a messaging service.
Ability to work independently and as part of a team.
Valid driver’s license.

Nice To Haves

High school diploma or equivalent.
Commercial plumbing trade knowledge.

Responsibilities

Effectively schedule, coordinate, and dispatch service technicians.
Communicate with customers and service technicians regarding service calls and jobs.
Track service technicians daily.
Provide material and logistical support.
Create, maintain, and close service/job tickets.
Support the Closeout Coordinator and/or Permit Expeditor as needed.
Prepare reports and perform business planning software tasks as requested by department personnel.
Stay current on business planning software changes and upgrades and serve as a subject matter expert for others.
Compile, reconcile, and report service technician payroll information accurately and within required timeframes.
Provide excellent customer service.
Demonstrate company core values of transparency, organizing, listening, equipping, and appreciating.

Benefits

Health insurance, with 87% paid by the company; employee plans start at less than $11 per week.
Paid time off (PTO).
8 paid holidays per year.
3 paid sick days per year, paid out yearly if unused.
3 paid hurricane days.
Paid paternity/maternity leave.
Paid life insurance.
Paid dental premiums.
Paid long-term disability insurance.
401(k) match, with the plan increasing up to 7.5%.
Vision insurance and free prescription safety glasses.
Gym membership reimbursement.
Free annual premium-brand work boots.
Team-building outings.
Company-funded education opportunities, including manufacturer training; Spanish and English language education; health and wealth education; and emotional intelligence, leadership, and advancement training.