Commercial Payments Optimization Intern

First National Bank of Omaha•Omaha, NE

2d•Hybrid

About The Position

The Payments Optimization Intern supports FNBO’s Commercial Payments Optimization team in designing and delivering strategic initiatives to improve the efficiency and effectiveness of its Commercial Payments business. The intern works alongside an in-house strategy consulting team and gains hands-on experience in facilitated learning, sales enablement, performance analytics, customer event support, and strategy development. The role supports work across Treasury Services, Global Banking, and Commercial Card, while building cross-functional relationships and a foundational understanding of how enterprise collaboration supports business growth. The intern contributes to learning, coaching, and incentive strategies; performance and process optimization; business strategy and planning; and customer-facing events and market initiatives. Work may include developing training and sales materials, researching industry and fraud trends, analyzing data and stakeholder feedback, maintaining performance tools, supporting planning and KPI tracking, preparing business presentations, and assisting with event logistics and follow-up. This is a 10–12 week summer internship requiring a full-time schedule. The anticipated work arrangement is hybrid, with in-person collaboration three days per week and remote flexibility two days per week. Work location may change based on business needs. Candidates must have unrestricted work authorization and must not require future sponsorship.

Requirements

Currently enrolled in a bachelor’s degree program in Business, Finance, Marketing, Economics, or a related field.
Completion of at least sophomore year of undergraduate study by the start of the internship.
Strong academic record demonstrating analytical ability and intellectual curiosity.
Ability to commit to a full-time schedule for the duration of the 10–12 week summer internship.
Strong written and verbal communication skills, with the ability to present ideas clearly and professionally.
Organized and detail-oriented, with the ability to manage multiple tasks and competing priorities.
Analytical mindset and ability to synthesize information and summarize key findings.
Collaborative and team-oriented, with willingness to engage across functions and levels.
Curious and proactive self-starter who takes initiative and asks thoughtful questions.
Comfort working in a fast-paced environment with evolving priorities.
Genuine interest in commercial banking, financial services, or business strategy.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Customer-focused mindset and appreciation for employee and client experience.
Unrestricted work authorization and no requirement for future sponsorship.

Nice To Haves

Junior or senior standing, or enrollment in a graduate program such as an MBA or related program.
Prior internship, work experience, or coursework in banking, finance, consulting, or a related field.
Demonstrated experience with research, data analysis, or project coordination.
Familiarity with commercial banking products such as treasury management, commercial card, or trade finance.
Familiarity with data tools.

Responsibilities

Support learning, coaching, and incentive strategies across Treasury Services, Global Banking, and Commercial Card.
Assist with developing or refreshing training materials, job aids, and certification resources.
Coordinate learning sessions, workshops, and team enablement activities.
Research fraud trends, payment industry developments, and competitive intelligence.
Help prepare sales playbooks, presentation templates, and customer-facing materials.
Identify and document process improvement opportunities through discovery discussions and process mapping.
Compile and summarize data, survey results, and stakeholder feedback into actionable reports.
Support maintenance and updates of dashboards, pipelines, and performance tracking tools.
Document best practices for sales tools and technology usage.
Gather and organize data for annual planning and KPI tracking.
Assist with executive summaries, strategy documents, and business presentations.
Conduct research and analysis supporting go-to-market strategy, target market identification, and product alignment.
Contribute to rationalization exercises and business plan documentation under senior team members’ guidance.
Assist with customer event logistics, attendee communications, and post-event follow-up.
Support event materials, surveys, and feedback analysis, including for the Fraud Forum.
Document event outcomes and recommendations for future programming.