Commercial Operations Coordinator
About The Position
NTS is seeking a highly organized, service-minded Commercial Operations Coordinator to support day-to-day property operations across its Commercial & Healthcare portfolio. The role connects tenants, property managers, engineers, vendors, and operational leadership to help ensure maintenance requests and engineering activity are handled efficiently and with strong customer service. The coordinator manages service requests from intake through closeout, maintains accurate records, monitors work-order progress, and supports operational reporting and Capital Asset Request tracking. The role also provides administrative support to property management and engineering teams and helps improve processes and service across the portfolio.
Requirements
- Bachelor's degree required.
- Strong organizational skills and ability to manage multiple requests and priorities at once.
- Excellent written and verbal communication skills.
- Professional, customer-focused approach when working with tenants, vendors, and team members.
- Strong attention to detail and follow-through.
- Ability to prioritize urgent needs while keeping routine tasks moving.
- Comfort working with multiple systems, tracking information, and maintaining accurate records.
- Proactive mindset and willingness to take ownership of tasks through completion.
- Ability to work collaboratively with property management, engineering, vendors, and leadership.
Nice To Haves
- Previous experience in property management, facilities, maintenance coordination, operations, customer service, or administrative support.
- Experience with work-order management or property-management software.
Responsibilities
- Serve as a primary point of contact for maintenance and service requests across the Commercial & Healthcare portfolio.
- Provide professional, responsive customer service to tenants and internal teams.
- Gather information from tenants to understand maintenance needs, priorities, and urgency.
- Create, document, dispatch, and track work orders from initial request through completion.
- Coordinate with field engineers, maintenance technicians, vendors, and property management teams to progress service requests.
- Monitor open and aging work orders and follow up proactively to support timely resolution.
- Keep tenants informed of service status and provide updates when additional work or follow-up is needed.
- Review completed work orders for accurate documentation and closeout.
- Assist with tracking response times, completion rates, outstanding work orders, and other service-related activity.
- Help identify recurring maintenance issues and service trends.
- Support Capital Asset Request tracking, including estimates, vendor bids, project documentation, invoicing, and completed projects.
- Maintain accurate operational records within work-order and accounting systems.
- Provide day-to-day administrative and operational support to property management and engineering teams.
- Assist the Operations Manager and Managing Director with team communications, meetings, reporting, and other administrative needs.
- Identify opportunities to improve processes, streamline workflows, and strengthen service across the portfolio.
Benefits
- Competitive pay and a comprehensive benefits package.
- Medical, dental, vision, and additional voluntary benefits.
- Generous paid time off and company holidays, including a birthday off.
- 401(k) with company match.
- Career growth and development opportunities.
- Ongoing training, tools, and support.
- Collaborative, team-oriented culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
