Commercial Operations Administrator I

American Heritage Credit Union•Philadelphia, PA

About The Position

American Heritage Credit Union is hiring a Commercial Operations Administrator I to open business accounts in preparation for new deposit and lending relationships and to perform commercial loan processing functions. The role communicates with members, vendors, and coworkers throughout account-opening and loan processes, and provides support in the absence of the Commercial Operations Administrator II. The position requires maintaining a strong understanding of the credit union’s retail and business structures, products, policies, and procedures, as well as complying with federal and state regulations, including requirements related to the Bank Secrecy Act (BSA). It involves flexible hours, including occasional early mornings or late evenings, and a scheduled rotation of late-night Fridays and Saturdays. This is a full-time position. The schedule is Monday through Thursday, 8:00 a.m. to 5:00 p.m., with rotating late-night Fridays until 6:00 p.m. and Saturdays from 9:00 a.m. to 3:00 p.m. Compensation is described as competitive and commensurate with experience. The company offers paid time off, health benefits, a 401(k) with an escalating company match, and future growth opportunities. The employer states that it works to maintain a professional and environmentally friendly atmosphere. Candidates should submit a resume listing job history and salary expectations. Credit, criminal, employment, drug/alcohol, and education background checks are conducted on potential candidates.

Requirements

One to three years of similar or related experience.
Equivalent to a two-year college degree or completion of a specialized course of study at a business or trade school.
Strong knowledge of the credit union’s retail and business structures, products, policies, and procedures.
Strong understanding of Symitar, MeridianLink, Microsoft Office Suite, Excel, Word, Outlook, and Adobe Acrobat or Nuance.
Willingness and ability to learn new products and multiple systems and adapt to change.
Attention to detail and strong concern for data accuracy.
Excellent organizational skills and proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment within established timeframes.
Analytical, problem-solving, and effective time-management skills.
Judgment to solve day-to-day problems, usually within established guidelines.
Cooperation, teamwork, and patience when dealing with members.
Intermediate mathematical skills, including calculations and concepts involving decimals, percentages, and fractions.
Availability for flexible hours, including occasional early mornings and/or late evenings, and the stated rotating Friday and Saturday schedule.

Responsibilities

Open business accounts in preparation for establishing new deposit and lending relationships, following current procedures.
Confirm that required supporting organizational documentation for opening or updating business memberships has been received and is correct.
Contact members, branches of account, lenders, or business development officers regarding new business account decisions and explain the process for completing requests.
Process and deliver business accounts and required member disclosure documentation by designated deadlines to the appropriate branch, lender, business development officer, or directly to members via DocuSign.
Provide product support for Remote Deposit Capture, ACH, Merchant Services, Positive Pay, Online Banking, Bill Pay, and other services.
Review credit files for documentation accuracy and compliance with NCUA guidelines.
Review credit memos for completeness and outstanding credit conditions.
Review loan documents and attorney-prepared documents for accuracy.
Order environmental reports, property searches, flood searches, credit checks when applicable, and appropriate appraisals in accordance with approved conditions and loan requirements.
Provide support in the absence of the Commercial Operations Administrator II.
Perform the clear-to-schedule process, including preparing closing checklists, ordering and reviewing loan documentation for accuracy, ensuring timely wire processing and/or posting funds to the appropriate general ledger, stamping, and informing lenders of outstanding items.
Ensure applicable fees, including origination, underwriting, and documentation preparation fees, are charged to and collected from members.
Support relationship interactions with title companies, insurance agents, attorneys, and other parties.
Contact applicants and other applicable parties to obtain documentation needed for loans and/or memberships.
Review underlying documentation on abstract title reports, determine required endorsements for collateral property, assess effects on the credit union’s lien status, and coordinate resolution to perfect the credit union’s security interest.
Prepare closing-agent lender instructions for document preparation and complete necessary tasks before drawing documents.
Maintain understanding of and ensure compliance with federal and state regulations and regulatory requirements pertaining to the Bank Secrecy Act (BSA).