LEGOLAND Discovery Center Philadelphia - Commercial Manager (Retail, F&B & Admissions)

LEGOLAND Discovery Centre•Plymouth Township, PA

About The Position

The Commercial Manager oversees the day-to-day operation of Admissions, Retail, and Food & Beverage at LEGOLAND Discovery Center Philadelphia. The role leads teams and shapes the guest journey while driving revenue growth, guest satisfaction, and operational excellence. The manager is a member of the attraction's Senior Leadership Team and may act as Duty Manager when required.

Requirements

At least 3 years of management experience in retail, food and beverage, hospitality, attractions, theme parks, museums, entertainment venues, hotels, or similar guest-focused environments.
Strong leadership experience developing and motivating teams.
Ability to manage multiple priorities in a fast-paced environment.
Experience driving sales, revenue, or operational performance metrics.
Strong communication, organization, and problem-solving skills.
Proficiency in Microsoft Office, including Excel, Outlook, and Word.

Nice To Haves

Experience within visitor attractions, entertainment, tourism, theme parks, museums, or family entertainment venues.
Merchandising, inventory management, and commercial operations experience.
College degree.

Responsibilities

Recruit, coach, and develop a high-performing commercial team.
Create a positive, engaging culture focused on exceptional guest service.
Drive team performance through training, coaching, recognition, and development plans.
Ensure guests receive a warm welcome and memorable experience.
Lead guest recovery efforts and resolve concerns professionally and with care.
Drive service standards that exceed guest satisfaction and mystery shop targets.
Champion a guest-first culture across commercial operations.
Achieve and exceed revenue, retail, admissions, and food and beverage targets.
Develop merchandising strategies, promotions, seasonal campaigns, and sales initiatives.
Lead inventory management, stock control, and ordering processes.
Analyze KPIs and business results to identify growth and improvement opportunities.
Maintain high standards of safety, cleanliness, and operational efficiency.
Manage labor planning and scheduling to support business needs.
Ensure compliance with food safety, allergen awareness, health and safety, and operational policies.
Act as Duty Manager when required to help ensure smooth daily operations.