Commercial Loan Servicing Representative

Wells Fargo Bank•Minneapolis, MN

2d•Onsite

About The Position

Wells Fargo is seeking a Commercial Loan Servicing Representative in Transaction & Processing as part of Commercial Banking Operations Division. Functions of this role include resolving title issues and responding to customer inquiries (external and internal) about the status of titles via e-mail, fax, phone, and/or direct mail. Providing timely, professional, and accurate title information to customers, DMVs, and vendors. Gathering and reviewing title information from a wide variety of internal and external sources. Preparing title applications and other title paperwork and submit documents to customers or DMVs. Managing daily work activities with multiple software applications, including company systems as well as MS Office products (primarily Outlook, Word and Excel). Updating all work activities in systems of records with clear and concise documentation. Finally, releasing of titles for various scenarios (Paid in Full, State to State Transfers, Retitles, etc.).

Requirements

1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Basic knowledge and understanding of collateral documentation, perfection, and business entities
Knowledge and understanding of equipment leasing or automobile title processing
Ability to work effectively in a team environment
Excellent verbal, written, and interpersonal communication skills
Sound attention to detail and accuracy skills
Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to work in a fast-paced deadline driven environment
Ability to work independently, proactively, and creatively while exercising sound judgement
Basic knowledge and understanding of collateral documentation, perfection, and business entities
Effective organizational, multi-tasking, and prioritizing skills
Intermediate Microsoft Office skills

Responsibilities

Support internal and external customers with inquiries and complaints regarding loan servicing needs
Monitor loan system and resolve customer issues, and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Act as primary loan servicing contact that involve construction monitoring and disbursements
Monitor collateral and preparing payoff letters, releasing collateral
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements