Commercial Loan Servicing Supervisor

New Valley Bank & Trust•Springfield, MA

11d•Onsite

About The Position

Under the direction of the Chief Credit Officer, the Commercial Loan Servicing Supervisor will be responsible for the development, quality, and overall management of Loan Servicing for Commercial Lending. Develop and implement effective departmental strategies that align with the business lines strategic objectives, including growth, efficiency improvements and project initiatives. Ensure department objectives are accomplished and compliance with regulations is maintained. Maintain on-going, effective communication with senior management of all lending areas regarding operational and customer impacted issues. Responsible for timely and accurate processing of loan files as it relates to loan closings, disbursements, and ongoing life of loan management. Responsible for the loan servicing activities through the administration and coordination loan servicing activities; including such areas as accurate and efficient servicing loans, purchased mortgages, participated/sold loans, escrows, and customer relations. Responsible for the monitoring and payment of insurance and property taxes for portfolio loans and processing related escrow accounts.

Requirements

Minimum of high school graduate, college degree in finance or accounting preferred.
Minimum of 3 years of experience in commercial lending in a banking environment.
Experience in commercial loan processing preferred 3 - 5 years' experience in Loan Operations with demonstrated knowledge of all types of commercial, consumer, and residential loan servicing functions and of loan accounting/bookkeeping practices.
1 - 3 year supervisory and training experience required preferred.
Proven problem-solving abilities utilizing resources available to develop technical and analytical skills.
PC proficiency in Word and Excel and in-depth knowledge of the Bank's Computer, loan operations and servicing systems (Insight) or similar systems and some programming knowledge.
Is detailed oriented with excellent organizational, typing and communication skills.
Ability to work independently and with others and manage a variety of projects simultaneously.
Strong knowledge of corporate and commercial real estate documentation, as well as various commercial loan products including but not limited to construction, term, demand line of credits, letters of credit, and master commitments.
Strong understanding of the commercial lending life cycle including credit, administration, servicing and post-closing.
Demonstrated experience with commercial and mortgage servicing core systems.
Strong accounting skills preferred along with strong communication, customer service and interpersonal skills.
Ability to creatively address business issues relating to loan servicing within the confines of the established system process.
Excellent organizational, verbal, and written communication, and computer skills
Excellent customer service skills with a high degree of professionalism and positive demeanor
Strong organizational skills with the ability to prioritize a multitude of assignments
Excellent oral and written communication skills
Ability to stand or sit for extended periods
Ability to communicate clearly and concisely

Nice To Haves

college degree in finance or accounting preferred.
Experience in commercial loan processing preferred
1 - 3 year supervisory and training experience required preferred.
Strong accounting skills preferred

Responsibilities

Maintain high level working knowledge of core loan system (Insight) and administer internal system processes in order to service loans efficiently in accordance with Bank guidelines.
Continuously assess and evaluate servicing processes, technologies and procedural requirements for the department; work closely with key partners seeking ways to improve the operating efficiency of the department and implement the same.
Responsible for audit result responses and implementations, including the coordination with appropriate departments regarding communication resulting from audit and or compliance regulation amendments.
Manage the servicing of non-performing loans to ensure they are properly reported per the Commercial Lending Policy and FDIC rules.
Process commercial loan files from pre-loan documentation to loan closing in coordination with the Commercial Loan Assistants.
Work in collaboration with CLA's to provide continuity in process from start to finish.
Perform various duties related to maintaining escrow records and disbursements of taxes, insurance, and post booking quality review of loan input to the Core system.
Process daily loan payments, loan advances, loan maintenance, reversals, and waivers in the Core system.
Review of system generated loan and finance reports, update daily rate schedules in Core system.
Create Customer Profiles in the Core.
Input/board loans to the Core system, using prepared documents from lending department.
Review, process monthly statement corrections and coordinate mailing of additional notices.
Monitor delinquent property taxes and insurance.
Monitor and report on loan delinquency and charge off activity.
Continuous monitoring of Flood Insurance.
Maintain exception tracking and post-closing ticklers in coordination with CLA's.
Process monthly SBA 1502 reporting via ETRAN.
Performs non-accrual, charge-off, OREO, SBA, RH, and IRS compliance (1098, 1099a & c) functions and all other special loan status changes and reporting to comply with state and federal regulations.
Process payoff requests from attorneys and customers.
Prepares sale documentation package including data file merge to prepare required documentation, including FHLB/FRB pledges and SBA sales.
Monthly reporting to all servicer relationships (Main Street, FHLB, SBA1502, etc.)
Handles customer inquiries, problem research and resolution
Reviews loan documentation for booking purposes and for compliance with regulatory and bank policies.
Assists with the establishment of systems, procedures and reports to control, balance, and monitor the accuracy of the loan system database and general ledger accounts.
Review and report trends and adhoc requests from Management relating to the loan portfolio.
Reconcile various loan servicing general ledger accounts, clear exceptions and resolve issues.
Provide proactive support to the lending department and branches. Assist with reporting or file documentation for internal and external audits as needed.
Assist commercial lenders by providing administrative support to the lending department.
Assists as a backup on other job functions within the Lending and Operations areas during vacation and other absences as required.
Rotate through CLA functions providing daily support, back-up, and QC.
Accept ongoing training to deepen knowledge of industry regulations, bank policies, etc.
Develops written procedures for direct areas of responsibility and ensures they remain up to date; duties should be continuously examined to ensure efficient and effective workflows and processes.
Ensure adherence to AML/BSA requirements, operational procedures, audit procedures, risk/control expectations, dual control, security, Business Continuity, and all other regulated banking requirements.
Regular and reliable attendance.
Other duties as assigned.