Commercial Loan Officer Assistant (CLOA)

United Community Bank•South Miami, FL

24d•$38,769 - $57,876•Onsite

About The Position

The Commercial Loan Officer Assistant (CLOA) plays a critical role in the commercial lending process, collaborating with Commercial Relationship Managers to support new and existing customers and with Commercial Loan Closers to facilitate credits through the commercial process. The role provides sales and administrative support, helps gather and track underwriting information, supports loan closings and servicing, and provides responsive service to internal and external customers. The position is full-time and located in local commercial banking offices, with a work environment that varies. Schedule flexibility is required to work evenings and weekends as needed, and travel may be up to 10%. The position is non-exempt and requires passing a criminal background and credit check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities may change or be assigned at any time.

Requirements

High school diploma or equivalent.
At least 2 years of credit or customer service experience in the financial services industry.
Strong interpersonal, verbal, and written communication skills.
Excellent telephone and customer service skills.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Working knowledge of federal and state banking regulations.
Attention to detail.
Strong problem-solving and critical-thinking skills without direct guidance.
Strong organization and time-management skills, including the ability to balance competing priorities and meet multiple deadlines.
Ability to pass a criminal background and credit check.
Ability to work evenings and weekends as needed.
Ability to travel up to 10%.

Nice To Haves

Commercial loan experience preferred.

Responsibilities

Provide sales and administrative assistance to Commercial Relationship Managers and other partners.
Collect, order, and track information needed for risk assessment and underwriting for new and renewed loans, including UCC searches, appraisals, environmental assessments, Know Your Customer materials, surveys, leases, organizational documents, applicable insurance, beneficial ownership information, and OFAC checks.
Assist with written communications on behalf of Commercial Relationship Managers, including commitment letters, term sheets, and thank-you notes.
Complete the Credit Lens Loan Worksheet and confirm agreement with final approval documents to engage the Commercial Loan Closer.
Monitor reporting and identify where action is needed, including maturities, auto-renewal letters of credit, insurance, and real estate taxes.
Provide outstanding service and respond to internal and external customer requests.
Collect customer financial statements required by loan agreements in a timely manner and load them to Credit Lens.
Collaborate with Commercial Relationship Managers, Commercial Loan Closers, Underwriters, Doc Prep, and/or outside counsel on loan closings; collect executed documents from Commercial Relationship Managers and submit them.
Submit customer maintenance requests to Loan Operations for completion.
Transfer and assign notes.
Facilitate ongoing disbursement requests, including coordination with Construction Administration.
Complete assigned post-close tasks in Credit Lens.
Manage work-in-progress files.
Resolve assigned critical and material exceptions.
Participate in required compliance training and assigned internal and external training programs, online training, meetings, and other education events.
Adhere to corporate policies and procedures.
Exemplify behaviors aligned with the bank’s vision, mission, and culture, and exhibit professionalism.
Provide world-class service to internal and external customers with urgency and a positive attitude.
Take ownership of other duties as assigned.