Commercial Lines Sr Claims Advocate

The Jonus Group • Onalaska, WI

4d

About The Position

The P&C Senior Claims Advocate joins a Property & Casualty division to provide expert guidance and advocacy to clients throughout the claims lifecycle. The role manages complex, high-impact, and sensitive claims while ensuring exceptional service, proactive communication, and effective resolution. It also supports client relationships and retention and contributes to continuous improvement of the claims function.

The advocate serves as a strategic client advisor, handles escalations, collaborates with clients and insurance professionals, and provides claims guidance to colleagues. The position also applies technical insurance expertise to analyze coverage and claims trends, recommend risk management strategies, maintain accurate documentation, and monitor complex claims through resolution.

Requirements

• Minimum of 5 years of progressive experience in claims management, claims advocacy, or complex claims handling.
• Extensive knowledge of property and casualty insurance coverages, policy provisions, and claims practices.
• Proven ability to manage complex, high-exposure, and sensitive claims.
• Strong negotiation, analytical, communication, and strategic problem-solving skills.
• Ability to exercise independent judgment and make sound decisions in complex situations.
• Experience building and maintaining strategic client and carrier relationships.

Nice To Haves

• Property and Casualty insurance license.
• Advanced professional designation such as AIC, CPCU, ARM, or CIC.
• Experience in an independent insurance agency or brokerage environment.
• Experience with executive-level client reporting, claims reviews, and stewardship presentations.

Responsibilities

• Manage and resolve complex, high-exposure, disputed, and sensitive claims.
• Advocate for clients throughout the claims process and represent their interests.
• Evaluate coverage issues, claim denials, settlement disputes, and delays, and develop strategies for favorable outcomes.
• Collaborate with clients, adjusters, carrier representatives, and legal counsel to facilitate timely and equitable claim resolutions.
• Serve as the primary escalation resource for complex or unresolved claims issues.
• Initiate and facilitate escalations to carrier claims leadership and other decision-makers when necessary.
• Provide recommendations and guidance to account managers and colleagues regarding claims concerns and resolution strategies.
• Build and maintain trusted relationships with key clients and decision-makers.
• Participate in strategic client meetings, stewardship reviews, and renewal discussions.
• Communicate claims trends, significant loss developments, and potential coverage or risk management concerns to clients and internal stakeholders.
• Maintain advanced knowledge of property and casualty insurance coverages, policy language, claims practices, and industry developments.
• Analyze claims data and trends to identify potential coverage gaps and risk management opportunities.
• Recommend loss prevention and claims management practices to clients.
• Maintain comprehensive and accurate documentation of claims activities and outcomes.
• Monitor significant and complex claims to ensure appropriate progress and timely resolution.
• Identify opportunities to improve claims workflows, reporting, and service delivery.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off and holidays
• Professional development opportunities, including support for industry certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed