Patient Advocate - Claims

Acrisure • Belton, MO

10h • Onsite

About The Position

Acrisure is seeking a Claims Advocate to provide insurance claims support and build customer relationships through a high level of service. The role helps fuel client growth through advisory services, contributes to continuous process improvement, and works proactively toward agency and team goals. The position supports claim reporting, communication and resolution, and provides claim information and analysis to clients and internal service teams. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Requirements

• Strong computer skills and comfort working in an electronic environment.
• Strong working knowledge of Microsoft Office products.
• Excellent verbal and written communication skills.
• Excellent people skills and the ability to maintain professionalism in a team hybrid environment.
• Strong organizational skills.
• High school graduate.

Nice To Haves

• College degree.
• Three years of customer service experience.
• Life, Accident & Health (LAH) license, or willingness to obtain one within a specified timeframe.

Responsibilities

• File claims with carriers, confirm claim setup, provide clients with initial claim information, and complete proper internal documentation.
• Promote and educate clients on reporting claims directly to their carrier.
• Respond promptly and professionally to client and team phone calls, emails, inquiries, and requests.
• Participate in internal team meetings to address developing client claim concerns and help create resolution plans.
• Communicate proactively between clients and insurance carriers.
• Generate claim status reports and claim data for client meetings or at the service team's request.
• Help deliver claim updates and claim reviews to clients as assigned.
• Help create and update claim deliverables.
• Facilitate claim resolution for clients.
• Complete high-level claim and reserve reviews.
• Complete claim analysis before unit stat filing and provide summaries of open claims to the client team.
• Assist in creating new client resource tools.

Benefits

• Comprehensive medical insurance.
• Dental insurance.
• Vision insurance.
• Life and disability insurance.
• Fertility benefits.
• Wellness resources.
• Paid sick time.
• Paid time off and holidays.
• Employee Assistance Program (EAP).
• Complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Commuter benefits.
• Employee discount programs.
• Paid maternity leave.
• Paid paternity leave, including for adoptive parents.
• Legal plan options.
• Pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED