Financial Lines Claims Adjuster

Chubb • San Juan, PR

10d

About The Position

The Financial Lines Claims Adjuster manages Financial Institutions (FI), Errors & Omissions (E&O), Employment Practices Liability (EPL), Cyber Liability, Environmental Liability, and Directors & Officers (D&O) claims from notification through resolution. The work includes coverage and liability analysis, quantum assessment, reserving, communication and documentation, litigation management, coverage allocation, negotiation, and settlement.

The adjuster exercises judgment to assess exposure, determine appropriate action, and negotiate and settle claims with first- and third-party claimants. The role supports the Claims Management team by providing quality claims handling and customer service, and works with underwriters, brokers, other business functions, and external providers. The position also supports the Financial Lines Supervisor on larger or more complex claims when required.

Requirements

• Bachelor’s degree in Business Administration or Finance.
• Strong analytical, decision-making, and problem-solving skills.
• Ability to plan, organize, and prioritize in a constantly changing environment.
• Solid understanding of the claims legal process and quantum, with knowledge of Civil Procedure Rules.
• Flexibility and adaptability in a fast-moving and challenging environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint, and strong skills with database applications related to claims services.
• Advanced knowledge of English and Spanish language structure and content.
• Two to three years of previous experience in major aspects of the claims adjustment process in Financial Lines is preferred.

Nice To Haves

• Juris Doctor degree and practicing attorney experience.
• Valid adjuster’s license issued by the Puerto Rico Insurance Commissioner Office.
• Two to three years of previous experience in major aspects of the claims adjustment process in Financial Lines.

Responsibilities

• Analyze claims exposure, determine the appropriate course of action, negotiate and settle claims with first- and third-party claimants, and authorize payments and reserves in accordance with policy provisions and applicable law.
• Support the Claims Management team through quality claims handling and superior customer service, and work with underwriters to provide feedback on claims issues, wording, and market trends.
• Follow best practices in claims assessment and handling, identify and review suspected fraudulent claims, and promote fair treatment of customers.
• Collaborate with business functions, brokers, and external providers to build effective relationships and gather technical information for the claims function.
• Assist the Financial Lines Supervisor with larger and more complex claims when required.
• Monitor the quality and costs of external providers’ services, maintain relationships with internal and external customers, and support high service standards.
• Manage claims involving insurance coverage and litigation across diverse civil procedures.
• Perform special projects and other related duties as assigned.

What This Job Offers

• Job Type: Full-time