Commercial Lines Insurance Account Manager

Houchens Insurance Group Inc.•Grand Prairie, TX

10h

About The Position

The Commercial Lines Insurance Account Manager analyzes and responds to requests from policyholders and internal production and marketing personnel for information about insurance policies. The role provides daily client service, builds client relationships, manages phone calls and emails, and attends meetings. It also handles renewal marketing for groups with under $10,000 in revenue that are not affiliated with a larger account, including preparing formal renewal presentations. The position directly supervises one to two Client Associates, assigning and directing their work.

Requirements

At least seven years of related insurance experience and/or training, preferably handling multi-line, large commercial accounts, or an equivalent combination of education and experience.
Hold an applicable state insurance license or be able to obtain one within 90 days of employment.
Be able to obtain insurance designations as set forth by the organization’s education plan.
Ability to read, analyze, and interpret complex documents such as insurance policies.
Ability to respond effectively to inquiries or service issues from company personnel and/or clients.
Ability to speak and represent the company effectively before groups of customers.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Responsibilities

Provide daily service to clients and build client relationships by managing phone calls and emails in a timely manner and attending meetings.
Market groups with under $10,000 in revenue and no affiliation with a larger account; prepare formal renewal presentations.
Work as part of the team.
Directly supervise one to two Client Associates, including assigning and directing their work.
Analyze and respond to policy-related information requests from policyholders and internal production and marketing personnel.