Commercial Lines Account Manager

Woodrow Cross • Portland, ME

5d

About The Position

The Commercial Lines Account Manager handles large, complex commercial accounts, including books of business generating up to $1,000,000 or more in revenue. The role applies the Cross Procedure Manual and Master CL Workflow Manual and follows the Large Commercial Timeline. It provides clients with technical insurance coverage and product guidance, often with little direction from an Account Executive, and supports producers, Account Executives, clients, prospects, underwriters, and processing analysts throughout marketing, new business, renewal, and servicing activities.

Requirements

• In-depth technical knowledge of insurance coverages and products.
• Ability to advise clients with very little direction from an Account Executive.
• Understanding of customers’ daily business operations and exposures.

Responsibilities

• Follow the Large Commercial Timeline and adhere to the Cross Procedure Manual and Master CL Workflow Manual.
• Handle large, complex accounts, including books of business of up to $1,000,000 or more in revenue.
• Meet monthly with the Producer/Account Executive to review marketing instructions.
• Visit clients as necessary as a proxy for the Account Executive.
• Assist in soliciting coverage increases and rounding out accounts.
• Provide analyses of coverage.
• Understand customers’ daily business operations and exposures.
• Collect applications and underwriting information from the Producer/Account Executive, clients, and prospects as needed to market new and renewal policies.
• Prepare annual review kits and proposals.
• Prepare new-business and renewal submissions and proposals.
• Follow up with underwriters to obtain quotes promptly and respond to underwriter requests.
• Invoice for prompt payment of agency-billed invoices and request policy cancellation when payments are not received according to Cross guidelines.
• Create policy issuance, quote, and renewal instructions for insurance companies, including bind orders.
• Produce initial binders for renewal and new accounts.
• Provide clear, concise instructions for processing new and renewal policies.
• Accurately complete the Commercial Lines checklist.
• Add master COIs and EPIs for renewal and new business.
• Respond to customer inquiries, including coverage questions and documentation requests, with or without direction from the Producer/Account Executive.
• Answer questions from Processing Analysts.
• Facilitate audit disputes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed