Insurance Account Manager-Commercial Lines

Countybank•Greenwood, SC

2d•Onsite

About The Position

Countybanc Insurance is seeking a self-motivated, detail-oriented Commercial Lines Account Manager to service and manage an assigned book of commercial insurance business, including large and small accounts, with an emphasis on service for larger accounts. The position handles renewals and new business, underwriting and marketing existing and new accounts, premium collection, cross-selling, and ongoing service and advice to clients and producers. The Account Manager is expected to meet established quality, service, and sales standards; provide prompt, professional assistance; assess and address clients’ sales and service needs; and support profitable growth, account retention, and long-term company and client relationships. Confidentiality and a commitment to the company’s culture and service to clients, communities, and fellow employees are essential. The role reports to the Insurance Division Executive and is based onsite in Greenwood, South Carolina. It is a full-time position in a smoke- and drug-free workplace. Compensation is commensurate with experience, education, and expertise.

Requirements

Associate or bachelor’s degree in business, finance, or a related field from an accredited college or university.
At least 10 years of experience in commercial insurance customer service.
Knowledge of commercial insurance coverages and the ability to communicate and negotiate with clients and underwriters, or an equivalent combination of education, training, or experience providing the required knowledge, skills, and abilities.
Property and Casualty Insurance license.
Superior computer skills, including proficiency with Microsoft Office programs.
Ability to manage multiple projects, prioritize, and meet deadlines.
Willingness to obtain, apply, and share knowledge.
Ability to maintain discretion, confidentiality, and a professional demeanor in all situations.
Self-motivation and a high level of initiative.
Excellent organizational skills and attention to detail.
Thorough knowledge of departmental operations, policies, and procedures.
Strong analytical and problem-solving skills.
Excellent verbal and written communication, listening, and public-relations skills.
Ability to work in a team environment.

Responsibilities

Communicate with clients by telephone, email, or in person about products and services; address complex billing questions and claims, take orders or cancel accounts, obtain complaint details, and help manage expectations.
Maintain overall retention of the assigned book of business and assist other insurance support staff as needed.
Prepare marketing information for smaller or less complex accounts and submit renewal information to clients for review, coordinating client updates.
Assist brokers serving niche markets, including bonds, construction, transportation, and property management firms.
Keep abreast of insurance industry changes and external conditions, including market updates and carrier downgrades that may affect clients.
Proactively remarket accounts and monitor premium and form changes.
Act as a liaison between clients and carriers to resolve escalated, complex service issues requiring policy interpretation and experience-based judgment.
Execute client service plans addressing business needs and risk-management goals; establish policy-inception timelines for quarterly reviews, including claim reviews, exposure reviews, modification-factor promulgation, risk-management surveys, and loss-control visits.
Organize and conduct meetings for specialty and large accounts; plan and assist brokers with in-depth proposals and quarterly presentations covering claims, exposures, and renewals.
Prepare reports, including lists of endorsements and policy changes, for quarterly client meetings.
Refer new business and develop business from existing accounts to contribute to departmental production goals.
Determine charges for requested services, collect deposits or payments, and arrange billing when needed.
Notify clients of claim investigation results and planned adjustments.
Record conversations, interactions, transactions, and actions involving customers, carriers, and agents in AMS360; update contact information on every call.
Complete contract forms and prepare change-of-address records.
Refer unresolved customer grievances to the appropriate team member for further investigation.
Review policy terms to determine whether losses are covered.
Solicit sales of new or additional services or products.
Assign incoming email, mail, fax, and voice messages to the appropriate Personal Lines team member.
Work proactively with commercial sales associates and other account managers on tasks within the role’s scope.
Process endorsements and build knowledge of insurance coverage and carrier appetites.
Complete special projects within required timeframes when requested by management.
Prepare insurance summaries, schedules, and proposals for account reviews as needed.
Coordinate renewal marketing and activities with producers, including account reviews 120 days before renewal, mailing renewal letters for insured updates, updating ACORD applications, requesting loss runs, and submitting accounts 90 days before renewal.
Renew policies in accordance with agency standards, verify renewal accuracy, and ensure all renewals are processed.
Attend agency-sponsored training programs and meetings.