Insurance Commercial Lines Senior Account Manager

Marsh McLennan•Denver, CO

2d•$64,700 - $120,400•Remote

About The Position

Marsh McLennan Agency is hiring a senior-level Account Manager/Member Services professional for its Alternative Risk Services Group. The role works remotely in the Denver area with a geographically distributed team supporting a property and casualty insurance program administered by McGriff for more than 2,500 public entities across Colorado. The employee must reside in Colorado within a 50- to 75-mile radius of the greater Denver metro area because of in-state client travel requirements. The position serves as a liaison between the organization and its membership, providing education and support to members and brokers on program coverage, advantages, and risk management services. It involves extensive in-person meetings with members, brokers, and prospects, as well as participation in local and national industry conferences. The employee supports current members through renewals and prospects through applications, and must learn the program’s coverage forms and available risk management software. Travel is approximately 50% annually; the posting also specifies the ability to travel 20,000 auto miles and attend 21 overnight stays annually. The ideal candidate is adaptable, collaborative, receptive to feedback, detail-oriented, and passionate about client service. The role requires a commercial insurance, consulting, and risk management background, strong communication and public-speaking skills, and the ability to create detailed coverage comparisons. A bachelor’s degree or equivalent commercial insurance work experience is required. The stated base salary range is $64,700 to $120,400, with possible performance-based incentives. The role is eligible for a competitive total rewards package, including health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs.

Requirements

Bachelor’s degree or equivalent work experience in the commercial insurance field.
Advanced proficiency in Microsoft Office 365 programs.
Strong organization, time management, and multitasking skills, and understanding and practice of professional standards.
Exceptional writing and editing ability with strong attention to detail.
Ability to travel 20,000 auto miles and attend 21 overnight stays annually for in-person meetings.
Property and casualty (P&C) license.
Experience creating detailed coverage comparisons and summaries of coverage displays.
Confidence speaking publicly about insurance coverage and service concepts.
Ability to travel approximately 50% of the time annually.
Must reside in Colorado within a 50- to 75-mile radius of the greater Denver metro area.

Nice To Haves

CPCU, CIC, CRM, or ARM designation.
Accident and Health license.
Familiarity with public entity operations.
Sales experience.

Responsibilities

Participate in regional seminars, workshops, and conferences.
Communicate promptly with the association, membership, and other Pool administrators.
Provide management reports and analysis to the association, members, and other Pool administrators.
Participate in the annual educational strategic planning seminar.
Work with brokers to explain the Pool’s philosophy, coverage, programs, and services.
Review and explain coverage concepts and risk management programs to district board members, managers, and staff.
Assist members with online renewal values and exposures.
Communicate long-term risk partnership solutions to members.
Work with the team to deliver timely automated stewardship reports to 200 members annually.
Visit 40 members annually to understand their operations, review exposures, and recommend risk management services to help lower their total cost of risk.
Work with and identify members receiving competitor quotes to better explain the value of program differentiators, including coverage and loss-control services.
Meet with 12 prospective members annually to explain the coverage and loss-control benefits of an Alternate Risk Financing Pool and reasons to join.
Discuss loss-prevention needs with members and coordinate services with safety consultant teammates.
Facilitate Enterprise Risk Management (ERM) implementation and discussions with members.
Review risk evaluations with members.
Help members understand and use available risk management programs and services.
Assist the Claims Advocacy Manager and P&L Operations Director with evaluating coverage-related questions on TPA claims when requested.
Act as a coverage advocate for brokers and members as appropriate.
Work with team members to update coverage documents to maintain Pool terms, conditions, and exclusions in line with competitors’ coverage offerings.
Develop membership communication strategies to build member loyalty.
Assist in compiling newsletter articles that facilitate the Pool’s mission.
Identify members who can champion the program and help promote their stories to the membership.
Identify criteria for improving membership cross-selling and purchase of increased limits as appropriate.
Attend members’ association conferences to demonstrate support for each entity type represented by the Pool.
Prepare and present detailed coverage comparisons for prospect proposals.
Contribute appropriate content to company websites.
Periodically review marketing materials for proper content, ease of navigation, look, and feel.