Commercial Lines Insurance Account Manager

Insurance Services Group•Wichita, KS

2d•$60,000 - $80,000

About The Position

The Commercial Lines Insurance Account Manager serves as the primary contact for assigned clients, responding to inquiries and maintaining strong client relationships. The role manages commercial insurance applications, renewals, endorsements, certificates, and related documentation, while reviewing policies for accuracy and coverage adequacy. The Account Manager supports producers with proposals and marketing, identifies cross-selling and up-selling opportunities, assesses client exposures, and recommends appropriate insurance solutions. The position also maintains accurate client records, supports regulatory and company-policy compliance, and collaborates with underwriters, carriers, and colleagues to resolve issues and improve processes.

Requirements

High school diploma or equivalent.
Active Property and Casualty license in the state of Kansas.
At least 4 years of experience as a Commercial Lines Account Manager.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Strong knowledge of commercial insurance products and terminology.
Exceptional communication, organization, and problem-solving skills.
Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

Serve as the primary point of contact for assigned clients and respond promptly to inquiries, requests, and concerns.
Build and maintain strong, long-lasting client relationships.
Manage new business applications, renewals, and policy endorsements.
Review insurance policies and documents for accuracy and coverage adequacy.
Process certificates of insurance, endorsements, and related documentation.
Assist producers in preparing proposals and marketing efforts for new and renewal accounts.
Identify cross-selling and up-selling opportunities to meet client needs.
Maintain accurate and up-to-date client records in the agency management system.
Ensure compliance with company policies and state and federal regulations.
Analyze client exposures and recommend appropriate insurance solutions.
Explain coverage and provide policy recommendations to clients.
Collaborate with underwriters, carriers, and team members to resolve issues.
Participate in team meetings and contribute to process improvements.