Commercial Lines Client Service Manager

Gallagher•Denver, CO

1d•Remote

About The Position

Gallagher is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to service middle-market clients in Colorado. This remote role works closely with clients and colleagues to provide exceptional service, deliver tailored insurance solutions, build strong relationships, solve challenges, and ensure interactions add value. The position requires a Monday-to-Friday schedule from 8:00 AM to 5:00 PM Mountain Standard Time. The role supports and leads efforts to deliver high-quality client solutions, manage renewals, mentor team members, meet client needs, and uphold compliance standards. The manager also maintains client and policy information and uses Gallagher technology to improve productivity and service quality.

Requirements

Bachelor’s degree and at least 5 years of client service management experience, or a high school diploma/GED and at least 8 years of experience.
Active Property and Casualty Producer’s License.
Proficiency with insurance document management software, specifically EPIC, and Microsoft Office tools.
Strong technical insurance experience with middle-market insurance solutions and maintaining client and carrier relationships.
Ability to explain complex issues in simple terms, manage competing priorities, and work independently.

Responsibilities

Manage the renewal process by gathering client information, analyzing client needs, and helping deliver timely, tailored solutions.
Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and lines of coverage.
Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
Help the team address client risk-management needs through consultative conversations and personalized strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
Conduct regular audits to ensure regulatory compliance and maintain high service standards.
Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
Use Gallagher technology to enhance productivity, streamline processes, and deliver quality results.
Manage multiple priorities and complete tasks on time while meeting client expectations.