Client Service Manager- Commercial Lines

Gallagher•West Des Moines, IA

4d•Onsite

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. As part of our continued growth, we are building a talent pipeline for future Commercial Lines Client Service Manager opportunities here at our West Des Moines, IA office. While this role is not currently open, we anticipate an opening in the near future and we welcome the opportunity to connect with strong talent for these upcoming needs. At Gallagher, we’re looking for a Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Ability to travel up to 25% of the time.
Proficiency in Microsoft Office.
Appropriate licensing as required.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Responsibilities

Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage
Build and maintain strong relationships with clients through timely responses and strong customer service
Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
Conduct regular audits to ensure compliance with regulations and maintain high service standards.
Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.