Commercial Lines Client Service Manager
About The Position
Gallagher is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to serve a diversified book of middle-market clients in Texas. The role works closely with clients and colleagues to deliver exceptional service and tailored insurance solutions, build relationships, resolve challenges, and ensure interactions add value. The position supports and leads efforts to provide high-quality client solutions, including managing renewals, mentoring team members, and upholding compliance standards. Qualified remote candidates are expected to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Standard Time.
Requirements
- Bachelor’s degree and at least 5 years of client service management experience, or a high school diploma/GED and at least 8 years of experience.
- Active Property and Casualty Producer’s License.
- Proficiency with EPIC insurance document management software and Microsoft Office tools.
- Strong technical insurance experience with middle-market insurance solutions and maintaining client and carrier relationships.
- Ability to explain complex issues in simple terms, manage competing priorities, and work independently.
Responsibilities
- Manage renewals by gathering client information, analyzing client needs, and helping deliver timely, tailored solutions.
- Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and coverage lines.
- Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
- Help the team address client risk-management needs through consultative conversations and personalized strategies.
- Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and supporting professional growth.
- Conduct regular audits to support regulatory compliance and maintain high service standards.
- Maintain accurate and up-to-date client and policy data in Gallagher’s systems.
- Use Gallagher technology to improve productivity, streamline processes, and deliver quality results.
- Manage competing priorities and complete tasks on time to meet client expectations.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- Collaborative, people-first culture with accessible leadership.
- Opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
