Commercial Lines AI Solutions Engineer

Encova Insurance • Ohio, home-based, OH

21h • $77,450 - $123,921 • Hybrid

About The Position

Encova Insurance is seeking a Senior Commercial Lines AI Solutions Engineer to help Commercial Lines identify, develop, deploy, manage, and continuously improve AI agents and related solutions across Commercial Lines Underwriting, Safety and Loss Control (SLC), and Claims. The position combines hands-on Microsoft Copilot expertise with practical insurance knowledge to turn business needs into secure, supportable, and measurable solutions. It is embedded in the Commercial Lines organization and partners closely with Enterprise Technology, Information Security, Data, Legal, Compliance, and other teams. The role serves as both a solution developer and consultative partner, ensuring AI supports rather than replaces professional insurance judgment.

The preferred location is near Encova's corporate headquarters in Columbus, Ohio, or Charleston, West Virginia, with a hybrid schedule. Highly qualified candidates residing in any state where Encova is authorized to hire may also be considered. Encova's listed hiring footprint includes Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, and Wisconsin.

The position requires a bachelor's degree in computer science, business, or an insurance field, or an equivalent combination of education and experience, and at least three years of hands-on experience with Microsoft Copilot Studio, Microsoft 365 Copilot, Power Platform, Azure AI, generative AI, or comparable technologies. The salary range is $77,450 to $123,921 annually, plus bonus and benefits; actual pay and job title depend on factors including location, education, experience, and other job-related considerations.

Requirements

• Bachelor’s degree in computer science, business, or an insurance field, or an equivalent combination of education and experience.
• At least 3 years of hands-on experience with Microsoft Copilot Studio, Microsoft 365 Copilot, Power Platform, Azure AI, generative AI, or comparable technologies.
• Strong analytical, project-management, facilitation, written communication, and cross-functional collaboration skills.

Nice To Haves

• Experience translating business requirements into implemented solutions across discovery, design, development, testing, deployment, monitoring, and production support.
• Working knowledge of APIs, connectors, authentication, data integration, enterprise content sources, generative AI grounding, retrieval, evaluation, hallucination risk, and human oversight.
• Property and casualty insurance experience, ideally in Commercial Lines Underwriting, SLC, Claims, Product, Premium Audit, or related operations.
• Working knowledge of commercial insurance processes, data, documents, controls, and regulatory considerations.
• Microsoft technical certifications and/or insurance education or designations such as CPCU, ARM, AINS, AU, AIC, or comparable credentials.

Responsibilities

• Design, configure, test, deploy, monitor, maintain, and retire AI agents and workflows using Microsoft 365 Copilot, Copilot Studio, Power Platform, SharePoint, Teams, Dataverse, Azure AI services, and approved integrations.
• Develop AI agent instructions, knowledge sources, prompts, actions, workflows, structured outputs, escalation paths, and reusable components.
• Troubleshoot agent behavior, retrieval quality, permissions, integrations, workflow execution, and production issues, and maintain technical and support documentation.
• Monitor adoption, quality, usage, cost, feedback, and business outcomes; improve or consolidate solutions based on results.
• Partner with leaders and subject-matter experts in Underwriting, SLC, and Claims to identify and prioritize opportunities that improve efficiency, information access, documentation, decision support, profitability, and growth.
• Lead discovery sessions, translate business requirements into solution designs and test scenarios, develop prototypes, and recommend whether an AI agent, workflow, system enhancement, process change, or training solution is appropriate.
• Maintain a Commercial Lines AI use-case portfolio and development backlog, coordinate dependencies, and avoid duplicative or unsupported solutions.
• Communicate solution capabilities, limitations, risks, resource needs, and expected value in practical business terms.
• Build solutions in accordance with enterprise architecture, security, privacy, records management, legal, compliance, regulatory, and responsible AI standards.
• Use approved data sources and role-based access, and incorporate source grounding, traceability, human review, approval controls, disclaimers, and appropriate escalation requirements.
• Develop and execute test plans covering accuracy, completeness, permissions, edge cases, failure conditions, workflows, integrations, and user experience; coordinate business user acceptance testing before deployment.
• Prevent solutions from independently making final underwriting, pricing, claims, coverage, legal, regulatory, or employment decisions, and escalate material risks through established channels.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance
• Company-provided life and income protection plans
• Eligibility to participate in a company incentive bonus program
• 401(k) retirement plan with 100% company match up to 7% of annual salary
• Paid time off, paid holidays, and floating holidays
• Flexible work arrangements, including hybrid and remote options depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Senior