Commercial Lines Account Manager
About The Position
The Commercial Lines Account Manager assists clients with service needs and changes to existing accounts while meeting service and sales delivery standards. The role supports Producers and Account Executives in handling and processing new and renewal commercial business and maintaining the agency’s quality and service standards. The Account Manager prepares and processes applications, proposals, binders, certificates, account summaries, endorsements, policies, invoices, and related documents; submits applications to appropriate carriers; performs ratings; follows up on quotations and policies; and helps resolve carrier accounting discrepancies. The position maintains client files and follow-up controls, processes policy transactions and cancellation requests, responds to clients and companies, and coordinates with producers and other departments as needed. It also includes ongoing training, carrier discussions, and care in reviewing public, customer, and company activities to avoid potential errors and omissions. The position is based at the Fort Worth Branch in Fort Worth, Texas. It is a full-time, day-shift role in a fast-paced office environment. Telecommuting opportunities vary by location, department, and business need and are subject to change.
Requirements
- Property and Casualty license, as required by the State Department of Insurance.
- Knowledge of rating procedures, coverage, and industry operations sufficient to manage, maintain, and write assigned client and prospect lists.
- Full knowledge of insurance markets.
- Strong PC skills and ability to use agency management systems effectively.
- Ability to work in a fast-paced environment with changing priorities.
- Self-motivation, initiative, and ability to prioritize and work independently.
- Regular and punctual attendance.
- Effective verbal and written communication skills.
- Strong interpersonal skills and ability to interact effectively with colleagues and managers at all levels.
- Ability to promote and maintain a team environment and find accommodating solutions for customers, companies, and the agency.
- Ability to adhere to company policies and procedures and maintain strict confidentiality.
- Ability to perform approximately 80% sedentary work, exert up to 10 pounds of force occasionally and negligible force frequently, and lift up to 20 pounds occasionally.
- Ability to operate a computer workstation, including a keyboard and video display.
Nice To Haves
- 2–4 years of previous account management experience preferred.
- Bachelor’s degree preferred.
- CPCU or CIC designations preferred.
Responsibilities
- Complete applications for new and renewal business accurately.
- Prepare proposals and applications with producers; submit applications to appropriate carriers and obtain client signatures when requested.
- Follow up to ensure timely receipt of quotations and policies.
- Perform ratings for policy quotation or issuance using carrier websites or rating programs, and calculate premiums when company-rating programs are available.
- Issue premium-bearing binders and invoices and resolve carrier accounting discrepancies.
- Prepare proposals, binders, certificates, account summaries, endorsements, policies, lost policy releases, and account balance status when requested.
- Ensure items are delivered or mailed to clients and initiate correspondence with companies and clients.
- Maintain follow-up and suspense files for outstanding orders, correspondence, audits, reports, reporting-form coverage, and overdue items; maintain an expiration control log.
- Request renewals, endorsements, and other needed data from companies and insureds.
- Seek Producer and Account Executive assistance when necessary to issue coverage efficiently and bind coverage within agency underwriting authority.
- Review new and renewal policies, endorsements, audits, and cancellations for accuracy in rating, typing, coverage, and signatures; input transactions to generate billing invoices.
- Maintain orderly, up-to-date files.
- Determine reasons for cancellation requests, take action to save accounts, notify producers according to agency standards, and process and follow up on cancellation requests with carriers.
- Receive calls from clients and companies, fulfill requests, or refer them to the Producer or Account Executive.
- Refer current and prospective clients to Employee Benefits, Personal Insurance, or a Commercial Producer for solicitation of those lines of business.
- Participate in seminars and other training to maintain required licenses and develop knowledge and skills.
- Meet with company representatives to stay current on carrier appetite and underwriting guidelines.
- Review activities involving the public, customers, and companies to avoid potential errors and omissions.
- Perform other duties as assigned to support essential functions.
