Commercial Lines Account Manager

Cross Insurance•Portland, ME

11d

About The Position

The Commercial Lines Account Manager handles large, complex commercial accounts, including books of business generating up to $1,000,000 or more in revenue. The role requires in-depth technical knowledge of insurance coverages and products to advise clients with little direction from an Account Executive, as well as an understanding of customers’ daily business operations and exposures. The Account Manager works with Producers and Account Executives, clients, prospects, underwriters, and Processing Analysts to support marketing, renewals, new business, policy issuance, customer service, and audit disputes. The position follows the Large Commercial Timeline, the Cross Procedure Manual, and the Master CL Workflow Manual. It includes preparing submissions, proposals, annual review materials, bind instructions, and binders; following up with underwriters; handling agency-bill invoices; and responding to customer and internal inquiries.

Requirements

In-depth technical knowledge of insurance coverages and products.
Ability to advise clients with very little direction from an Account Executive.
Ability to understand customers’ daily business operations and exposures.

Responsibilities

Follow the Large Commercial Timeline, Cross Procedure Manual, and Master CL Workflow Manual.
Manage large, complex accounts, including books of business generating up to $1,000,000 or more in revenue.
Meet monthly with the Producer or Account Executive to review marketing instructions.
Visit clients as necessary as a proxy for the Account Executive.
Assist in soliciting coverage increases and rounding out accounts.
Provide analyses of coverage.
Understand customers’ daily business operations and exposures.
Collect applications and underwriting information from Producers, Account Executives, clients, and prospects to market new and renewal policies.
Prepare annual review kits and proposals.
Prepare new-business and renewal submissions and proposals.
Follow up with underwriters to obtain quotes promptly and respond to underwriter requests.
Invoice agency-bill accounts for prompt payment and request policy cancellation when payments are not received in accordance with Cross guidelines.
Create new-policy issuance, quote, and renewal instructions for insurance companies (bind orders).
Produce initial binders for renewal and new accounts.
Provide clear, concise processing instructions for new and renewal policies.
Complete the Commercial Lines checklist accurately.
Add Master COIs and EPIs for renewal and new business.
Respond to customer inquiries, including coverage questions and requests for documentation, with or without direction from the Producer or Account Executive.
Answer questions from Processing Analysts.
Facilitate audit disputes.