Commercial Lines Account Manager

HUB International•Grand Rapids, MI

3d•Hybrid

About The Position

The Commercial Lines Account Manager manages an assigned book of business and is responsible for retaining clients through quality customer service and maintaining accurate client information in company systems. The role works collaboratively with Producers, Senior Account Managers, and Associate Account Managers, and may mentor, support, and train Associate Account Managers and Team Assistants. The position also handles administrative work and other assigned duties.

Requirements

High school degree or equivalent.
3–5+ years of experience in a Commercial Lines role on the agency side.
Intermediate Excel skills.
Strong communication skills.
Property and Casualty (P&C) license.
Willingness to travel occasionally.

Responsibilities

Manage a book of business generally in excess of $550,000 in revenue, depending on the complexity or number of accounts.
Provide quality customer service to existing accounts, with a goal of at least 93% client retention.
Collaborate with Producers, Senior Account Managers, and Associate Account Managers.
Mentor, support, and train Associate Account Managers and Team Assistants as necessary.
Maintain accurate client information in EPIC.
Complete administrative tasks.
Work on special projects and perform other duties as assigned.

Benefits

Medical, dental, and vision plans, including PPO, HMO, and HSA options.
Comprehensive wellness program.
401(k) retirement plan.
Life and disability plans, including company-paid life and disability plans.
Vacation, holiday, sick, and personal time off.
Pet insurance.
Bonus program.
Comprehensive onboarding program.
Continuing education, structured training, licensing support, and ongoing development opportunities.
Flexible work arrangements and a hybrid work schedule.
Employee engagement events.
Service awards.
Paid parental leave.
Retirement savings matching.