Commercial Lines Account Manager

Patriot Growth Insurance Services, LLC•Media, PA

11h•$100,000 - $125,000•Hybrid

About The Position

The Commercial Lines Account Manager serves as the primary service contact for a portfolio of commercial insurance clients, providing responsive support and insurance expertise throughout the policy lifecycle. The role builds trusted client relationships and works with clients, carrier representatives, producers, and internal teams to address coverage needs and day-to-day service requests. The Account Manager manages renewals, endorsements, audits, billing inquiries, and policy changes; reviews new and renewal policies for accuracy and coverage alignment; and may market business by coordinating carrier submissions and evaluating coverage options. The position also maintains account records in agency management systems and carrier platforms, supports claims coordination and client presentations, and contributes to renewal and retention efforts. The role encourages collaboration, knowledge sharing, and support for junior team members. This is a full-time hybrid position based in Media, Pennsylvania. Patriot Growth Insurance Services describes itself as a national insurance services firm founded in 2019, with more than 2,100 employees across 150+ locations in more than 45 states. The posted salary range is $100,000–$125,000; supplemental compensation may also be available depending on eligibility.

Requirements

At least 5 years of commercial insurance account management or related agency experience.
Active Property & Casualty insurance license.
Strong understanding of commercial insurance coverages, policy structures, renewals, and carrier processes.
Experience working with agency management systems.
Proficiency with Microsoft Office Suite and insurance-related technology platforms.
Strong organizational, analytical, and problem-solving skills, including the ability to manage competing priorities.
Excellent written and verbal communication skills and a collaborative, client-focused approach.

Nice To Haves

Applied EPIC experience.
Bachelor's degree in business, insurance, risk management, or a related field.
Experience marketing commercial insurance accounts and coordinating carrier submissions.
Experience supporting client presentations, renewal strategies, or coverage reviews.
Experience mentoring junior team members or contributing to training initiatives.
Additional insurance designations or ongoing professional development within the insurance industry.

Responsibilities

Serve as the primary service contact for a book of commercial insurance clients, providing responsive support and building trusted relationships.
Manage renewals, endorsements, audits, billing inquiries, and policy changes, ensuring accuracy and timeliness.
Review new business and renewal policies to verify coverage alignment, policy accuracy, and client expectations.
Market new and renewal business when needed by coordinating carrier submissions, evaluating coverage options, and supporting placement strategies.
Maintain accurate account documentation in agency management systems and carrier platforms.
Collaborate with clients, carrier partners, producers, and internal teams to resolve issues, support claims coordination, and deliver proactive service.
Support client presentations, renewal discussions, and ongoing service initiatives that strengthen client retention and satisfaction.
Share knowledge, support junior team members, and promote collaboration across the organization.

Benefits

Multiple medical plan options, with preventive care covered at 100%.
Free virtual medical and mental healthcare for employees and their families.
Dedicated healthcare concierge to help navigate benefits and prescription costs.
Employer-paid short-term and long-term disability coverage.
Paid parental leave.
Personalized PTO without traditional accruals, plus separate sick leave.
401(k) company match.
Dental and vision coverage.
Employee Assistance Program with confidential mental health, legal, financial, and work-life support.
Company-paid holidays.
Competitive salary; roles may also be eligible for supplemental compensation such as a performance-based bonus, commission, or equity, with eligibility discussed with Talent Acquisition.