Commercial Lines Account Manager

INSURICA, Inc•Little Rock, AR

5d•$55,000 - $70,000

About The Position

The Commercial Lines Account Manager assists clients with service needs and changes to existing accounts while meeting service and sales delivery standards. The role supports Producers and Account Executives in handling and processing new and renewal commercial business and maintaining agency quality and service standards. The position prepares and processes applications, proposals, ratings, binders, invoices, certificates, endorsements, policies, and related account documents; follows up with carriers and clients; maintains files and expiration controls; processes policy transactions and cancellations; and helps ensure coverage is issued accurately and on time. The Account Manager also responds to client and company inquiries, refers clients to other agency departments or Commercial Producers where appropriate, participates in training and carrier updates, and reviews activities to help avoid errors and omissions. The work is performed in a fast-paced, multitasking office environment with periodic disruptions and changing priorities. Telecommuting opportunities vary by location, department, and business need and may change.

Requirements

Property and Casualty license, as required by the State Department of Insurance.
Sound knowledge of rating procedures, coverage, and industry operations to manage, maintain, and write assigned client and prospect lists.
Full knowledge of insurance markets.
Strong PC skills and the ability to effectively use the agency’s management systems.
Ability to work in a fast-paced environment with changing priorities.
Self-motivated, with initiative to prioritize work and operate independently.
Regular and punctual attendance.
Effective verbal and written communication skills.
Strong interpersonal skills and the ability to interact effectively with colleagues and managers across all levels.
Ability to promote and maintain a team environment and find accommodating solutions for customers, companies, and the Agency.
Ability to adhere to company policies and procedures and maintain strict confidentiality.

Nice To Haves

2–4 years of previous account management experience.
Bachelor’s degree.
CPCU or CIC designation.

Responsibilities

Complete applications accurately for new and renewal business upon receipt of applications or renewal instructions.
Prepare proposals and applications with Producers, submit applications to eligible and appropriate carriers, and obtain client signatures when requested.
Follow up to ensure timely receipt of quotations and policies.
Perform ratings needed for policy quotation or issuance using carrier websites or rating programs, and calculate premiums when company-rating programs are available.
Issue premium-bearing binders and invoices and resolve carrier accounting discrepancies.
Prepare proposals, binders, certificates, account summaries, endorsements, policies, lost policy releases, and account balance status information when requested.
Ensure items are delivered or mailed to clients and initiate correspondence with companies and clients.
Maintain follow-up and suspense files for outstanding orders, correspondence, audits, reports, reporting-form coverage, and overdue items; maintain an expiration control log.
Request renewals, endorsements, and other needed information from companies and insureds.
Seek Producer and Account Executive assistance when needed to issue coverage efficiently and on time, and bind coverage within agency underwriting authority.
Check new and renewal policies, endorsements, audits, and cancellations for accuracy in rating, typing, coverage, and signatures; input transactions to generate billing invoices and customer documents.
Maintain orderly, up-to-date files.
Determine reasons for cancellation requests, take steps to save accounts, and notify Producers according to agency standards.
Process and follow up on cancellation requests with carriers to ensure accurate and timely resolution.
Respond to client and company phone calls, fulfill requests, or refer them to the Producer and Account Executive.
Refer current and prospective clients to Employee Benefits, Personal Insurance, or a Commercial Producer for solicitation of those lines of business.
Participate in seminars and training to maintain required licenses and develop knowledge and skills.
Meet with company representatives to receive updates on carrier appetite, underwriting guidelines, and related matters.
Review activities involving the public, customers, and companies to avoid potential errors and omissions.