Commercial Lines Account Manager

Circle Strategies, Inc. • Framingham, MA

16d • $70,000 - $95,000 • Hybrid

About The Position

Integrated Insurance Solutions (IIS), one of Massachusetts’ largest independently owned insurance agencies, is hiring an experienced Commercial Lines Account Manager in Framingham, Massachusetts. The role manages an established book of commercial insurance clients, builds client relationships, and ensures clients receive attentive service. The position works with commercial P&C accounts and partners with carriers, underwriters, and producers to service existing accounts and onboard new business. The work environment is described as close-knit, collaborative, approachable, and less formal than a corporate setting.

Requirements

• At least 3 years of commercial lines account management experience within an insurance agency.
• Hands-on experience with commercial P&C accounts, renewals, endorsements, certificates, and client servicing.
• Experience using Applied EPIC agency management software.
• Strong knowledge of commercial insurance coverages and terminology.
• Excellent communication, organization, and problem-solving skills.
• Ability to manage workload independently while being a supportive team member.

Nice To Haves

• Experience with professional lines.
• An active Massachusetts Property & Casualty license; the employer will support and pay for obtaining it if needed.
• A college degree.
• Approachability, dependability, enjoyment of collaboration, and a sense of humor.

Responsibilities

• Manage commercial accounts and serve as the primary point of contact for clients.
• Handle renewals, endorsements, certificates of insurance, and policy changes.
• Review coverage and help clients understand their insurance needs.
• Work with carriers and underwriters to resolve questions and issues.
• Partner with producers to onboard and service new business.
• Keep account information organized and up to date in the agency management system.
• Collaborate with teammates and help each other as needed.

Benefits

• Bonus opportunities.
• Comprehensive employee benefits.
• 401(k) retirement plan.
• Hybrid schedule with 3 days in the Framingham office and 2 days working from home.
• Tuition reimbursement.
• Support for professional development and industry certifications.
• Free parking.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed