Commercial Lines Account Manager

TIB/KF&B•Kirkwood, MO

1d•$100,000 - $120,000•Onsite

About The Position

Acrisure is seeking an experienced Commercial Lines Account Manager to support a large and growing book of commercial insurance business. The role partners closely with an established Producer and serves as a primary client contact, managing day-to-day service needs, renewals, carrier relationships, and client retention. This is a client service and relationship management position, not a sales or production role. The Account Manager maintains client relationships, delivers responsive service, coordinates renewals, and helps clients navigate their commercial insurance needs throughout the policy lifecycle. Candidates must be able to work from the Glendale, California or Towson, Maryland location. The role calls for an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Requirements

At least 5 years of commercial insurance experience.
Strong understanding of commercial lines insurance coverages, policy servicing, and renewal processes.
Experience working directly with commercial insurance clients.
Experience working with insurance carriers, underwriters, and producers.
Strong client relationship management and retention skills.
Ability to clearly explain insurance coverage, policy changes, and account recommendations to clients.
Experience managing renewals and coordinating multiple account activities and deadlines.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple client relationships, renewals, and priorities in a fast-paced environment.
Proficiency with agency management systems and Microsoft Office applications.
Active Property & Casualty license required.
Must be able to work from the Glendale, California or Towson, Maryland location.

Nice To Haves

Experience managing or servicing commercial insurance accounts.
Commercial auto, transportation, or trucking insurance experience.
Bachelor's degree.
Professional insurance designation such as CIC, CISR, CRM, ARM, or CPCU.

Responsibilities

Serve as a primary day-to-day contact for an assigned portfolio of commercial insurance clients.
Build and maintain strong client relationships through proactive communication, responsive service, and consistent follow-through.
Manage policy changes, endorsements, certificates of insurance, audits, cancellations, reinstatements, and other account servicing activities.
Coordinate the commercial insurance renewal process from initial preparation through completion.
Gather underwriting information, loss runs, exposure data, applications, and other documentation needed for renewals and account servicing.
Partner closely with the Producer to support client retention and long-term account relationships.
Work directly with carriers, underwriters, and internal teams to obtain coverage information and support renewal strategies.
Review policies, endorsements, and other coverage documents for accuracy and completeness.
Assist clients with coverage questions and clearly explain policy provisions, coverage changes, and renewal recommendations.
Identify service issues or account needs and coordinate appropriate solutions with internal and external partners.
Maintain accurate and timely account documentation within agency management systems.
Partner with internal service, marketing, claims, and underwriting teams to support client needs.
Assist with billing inquiries and other policy-related questions.
Perform additional duties and projects as assigned.