Commercial Lines Account Manager

Higginbotham • Metairie, LA

10d • Onsite

About The Position

Higginbotham is hiring a Commercial Lines Account Manager for its Metairie, Covington, or LaPlace, Louisiana office. The role provides prompt, accurate, and courteous service to clients, producers, and company personnel, while supporting the acquisition, retention, expansion, and servicing of commercial accounts. This is an in-office position.

Requirements

• At least 5 years of previous commercial insurance experience.
• Active General Lines or Property & Casualty license.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to analyze and solve problems.
• Strong attention to detail.
• Clear verbal and written communication skills.
• Ability to complete tasks efficiently and manage resources and priorities.
• Ability to collaborate with a team and support shared goals.
• Client-focused approach.
• Dependability and punctuality.
• Organizational skills, including prioritizing tasks and managing multiple projects.
• Adaptability to changing situations and priorities.

Nice To Haves

• Applied Epic experience; knowledge of a similar Account Management System (AMS) is acceptable.

Responsibilities

• Plan, design, and implement insurance programs for clients in accordance with agency guidelines.
• Stay informed about carrier developments and changes in federal and state laws that may affect clients; consult, inform, and educate clients about coverage, exclusions, and exposures, and document interactions in electronic files.
• Provide producers with technical support related to coverage, proposals, and suspense items.
• Investigate, prepare, and submit or present proposals and applications to insureds and carriers; obtain client signatures and follow up to ensure timely responses, in coordination with the producer.
• Prepare insurance schedules and proposal summaries for account reviews.
• Remarket accounts, contact clients, follow up with them, and renew policies according to agency standards, in coordination with producers.
• Consult with, inform, and educate clients about audit procedures.
• Set priorities and manage workflow to ensure transactions and other responsibilities are processed efficiently, accurately, and on time.
• Represent the agency with producers in handling complaints, arbitrating disputes, and resolving grievances.
• Facilitate productive working relationships between clients and producers, and maintain positive relationships with insurance carriers to meet client needs and facilitate business processing.
• Seek referrals from clients and follow through to obtain new accounts.
• Provide mentoring and guidance to Customer Service Representatives.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• 401(k).
• Equity incentive plan.
• Multiple supplemental benefits for physical, emotional, and financial wellbeing.
• Employee Wellness Program.
• Company-paid holidays.
• PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed